Job Description - Front Office Agent (HOT0AMEY) Work LocationsAleph Rome - Curio
Via di San Basilio, 15
Rome 187
A Front Office Agent assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience.
What will I be doing? As Front Office Agent, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Agent is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Assist the Front Office Manager with daily Front Office operationsProvide prompt service and actively seek opportunities to drive Guest satisfactionEnsure the team are kept fully aware of any relevant feedback from either the Guests or other departmentsManage, resolve or escalate any and all Guest complaints quicklyWork with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing eventsAdvise team of any special events or VIP Guests in the hotel for events or for general accommodationsEnsure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event scheduleAttend all Front Office meetingsAct in accordance with fire, health and safety regulations and follow the correct procedures when requiredServe your role and Team in an environmentally-conscience mannerWhat are we looking for? Front Office Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous customer service experience within the hotel/leisure/retail sectorExcellent interpersonal and communication skillsCommitment to delivering a high level of customer serviceAbility to work under pressureFlexibility to respond to a variety of work situationsIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
High level of IT proficiencyWhat will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
JobGuest Services, Operations, and Front Office
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