Front Office Agent

We are looking for a passionate and enthusiastic Front Office Agent for Borgo Santo Pietro, an award-winning five-star luxury boutique hotel located in the heart of Tuscan countryside, surrounded by a 300-acre organic farm, vineyards and wonderful gardens.
The individual is passionate about hospitality with a positive attitude, excellent communication and problem-solving skills.
Main responsibilities: - Provide reception, cashier and internal reports.
- Contribute to exceptional guests experience from check in to check out, by being a key contact point in the hotel.
- Welcome guests upon their arrival and assign rooms.
- Provide information about the Relais, available rooms, rates and amenities.
- Respond to clients' complaints in a timely and professional manner.
- Register guests collecting necessary information.
- Liaise and collaborate with other departments for a smooth communication flow.
Candidate profile: - Fluent level of English and Italian languages is required.
- At least two years of experience in a similar role in luxury hotels is an asset.
- Knowledge of hotel management software is compulsory.
- Knowledge of LQA standards is preferred.
- Excellent customer service attitude.
- Outstanding communication and organizational skills.
- Ability to work independently and handle stressful situations.
Details of the offer: Full time, seasonal contract
Location: Chiusdino (SI), Italy
Period: spring 2025 – autumn 2025
We offer a competitive package, food and accommodation included.
Only shortlisted candidates will be contacted.
Job Type: Full-time
Work Location: In person

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