Join Starhotels and become part of our Hotel Ritz in the heart of Milan.
As a Front House Manager, you will be the main lead in creating a positive stay for our guests, overseeing the Front Office team and providing a high level of service for our guests.
Your responsibilities include:
Coordinating the activity of the department to create a memorable experience for our guests.Mentoring and motivating the team to reach their full potential.Ensuring a good relationship is maintained between Front Office, Event Department, Housekeeping & Maintenance.Being the key point of contact for our guests, efficiently responding to their inquiries and providing information and assistance.Staying updated about hotel services, guest needs, and special events.Ensuring compliance with policies and procedures.Exceed expectations revealing:
A unique personality and a true passion for hospitality.Excellent communication skills.Familiarity with Opera PMS for efficient operations.Ability to anticipate and resolve challenges and complaints.A commitment to delivering a high level of customer service.Impeccable grooming standards.Versatility in handling various work scenarios.Embrace global diversity by speaking:
Italian – fluentlyEnglish – fluentlyAdditional languages are a plus.Unlock a world of benefits including:
Stylish uniforms with complimentary laundering.Exclusive discounted stays within the group.Ticket Restaurants for delightful dining.Embrace growth with:
Exceptional career advancement opportunities through our Performance Management Program.An attractive compensation package based on your experience.The chance to be a part of an ambitious, caring organization.Join us to shape your outstanding career!
Send in your application and let's create exceptional memories together.
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