Company Description Collegio alla Querce, Auberge Resorts Collection, a former cultural institution and much-beloved boarding school, is undergoing an extensive transformation to awaken the property's storied and romantic history, dating back to the 16th century. Auberge's third European destination, Collegio is a delight for design lovers and gourmands alike. Three adjacent original buildings feature 83 rooms, an original chapel and theater, a library, two restaurants, and a bar which was once the school's principal's office. Surrounded by old growth cyprus and soaring oak trees, the resort's grounds boast expansive lawns, five levels of terraced Baroque gardens, a pool, and garden bar and restaurant. Come here for relaxation or adventure – and leave utterly enchanted. Job Description Be the architect of unparalleled hospitality experiences, overseeing a dedicated team to ensure every guest feels not just welcomed, but truly at home from arrival to departure. Manage the day-to-day operations of the guest services department, ensuring a seamless and welcoming experience for guests through efficient coordination of tasks, staff, and resources. Lead, train, and motivate guest services staff, providing guidance on service standards, communication skills, and conflict resolution to maintain a high level of professionalism and guest satisfaction. Act as a point of contact for guests, addressing inquiries, concerns, and special requests promptly, and ensuring a personalized and positive experience throughout their stay. Foster effective communication and collaboration with other hotel departments, such as housekeeping, reservations, and maintenance, to ensure a seamless and integrated approach to guest services and overall hospitality. Collect and analyze guest feedback, reviews, and surveys, using this information to identify areas for improvement, implement changes, and contribute to enhancing overall guest satisfaction. Qualifications Substantial experience in guest-facing roles within the hospitality industry, showcasing a proven track record of providing exceptional guest service and handling a variety of guest-related situations. Previous experience in a supervisory or leadership role, demonstrating the ability to lead, motivate, and develop a team of guest services professionals. Strong communication and interpersonal skills, with the ability to effectively interact with guests, staff, and other departments, ensuring clear and positive communication channels. Exceptional problem-solving skills and the ability to make decisions quickly and effectively in high-pressure situations, contributing to a smooth and enjoyable guest experience. J-18808-Ljbffr