**Our hotel**:
Masseria Torre Maizza is located in the most glamorous destination on the Italian Adriatic coast. Surrounded by ancient olive groves, the renovated 16th century masseria is filled with thoughtful design accents and details to create a unique sense of place. Inspired by the sensational landscapes of Puglia and the ethos of Rocco Forte Hotels, it exquisitely blends local heritage with contemporary luxury and unparalleled service.
**Your key responsibilities***:
Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.
As a valued part of the Forte family, you will:
- Carry out all Front Desk operations, according to the company policies, procedures and standards
- Be responsible for providing to each Guest a warm and efficient hospitality
- Cooperate well with colleagues in own team and across departments
- Tailor your approach and anticipate needs so that high quality results are achieved
- Deliver discreet, understated and timely service, going that extra mile
- Maintain the strictest confidentiality at all times
- Consistently match and surpass guest expectations to ensure guest loyalty
- Be knowledgeable of the hotel and our products, and actively seek opportunities to promote them
- Take ownership of own tasks and responsibilities in line with the departmental standards
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**Who we are looking for**:
We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:
- High personal and professional standards
- Good instincts for understanding and fulfilling the needs of guests
- Good communication skills with colleagues and guests
- Fluent proficiency in English and Italian - written and spoken
- Previous experience in Front Office Department
- Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher)
- Confidence and pride to resolve guest and workplace issues
- Excellent organizational skills and have an extremely high standard of order
- Enthusiasm for learning and personal growth
- Keen attention to detail
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**Why working with us**:
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
Working with us provides access to the following perks:
- Seasonal contract according to C.C.N.L. Settore Turismo
- Discounted rates across our collection of iconic hotels upon reaching 6 working months
- 50% discount at bars and restaurants
- 20% discount on wellness treatments at our Spa and on products "Irene Forte"
- Extensive learning and development opportunities
- Meals on duty, laundry of uniforms
- Social activities and events
- Recognition programs
- Annual awards