Job description #ELC Fragrance Specialist Fragrance Specialist is the guide in the realm of fragrances, helping customers navigate the vast universe of beauty with expertise and passion. The aim is to unlock inner radiance, unleash confidence and self-expression in every customer they meet. The Role You will be the expert for our fragrances, providing welcoming, authentic and personalized shopping experience in order to achieve all customer service and sales targets. You will make sure that each customer has a unique and inspirational in-store experience, proving tips and promoting new products to encourage sales and customer engagement. Key Performance Areas • Fulfill clients' expectations and ensure high level of service both in-store and online; • Demonstrate great knowledge of the Brand and its products; • Manage autonomously sales related to all categories in-store for a cross selling costumer's Experience; • Focus on achieving and exceeding individual and team targets; • Reach CRM objectives and follow the guidelines to increase customer loyalty; • Resolve all customer problems and complaints quickly and efficiently in keeping with company policies; • Organize visual merchandising material and prepare shelves according to ELC guidelines. Requirements • High School Diploma and/or Specific Certifications in the beauty industry; • Previous retail industry/guest services experience (preferably within beauty); • High Touch level of service, able to provide personalized recommendations and build customer relationships; • Strong interest in beauty industry, especially in luxury fragrances; • Collaborative attitude with co-workers to achieve sales goals; • Fluency in Italian, English is considered a plus. Application process Potential benefit will be communicated once contacted. Company benefits and bonuses Potential benefit will be communicated once contacted. Future careers and job opportunities The Estée Lauder Companies believes in the growth of resources and, having a large network of stores, offers opportunities for development within retail and various brands! Enjoy Us! Company insights Are you ready to be part of the future of prestige beauty? At The Estée Lauder Companies you can play a role in our global success. We are a leader in prestige beauty with a growing portfolio of coveted brands. We create and market the highest quality products that delight consumers around the globe. Our culture values diversity of thought and people, and encourages creativity, innovation and integrity in everything we do. We intend to provide you a snapshot of what you can do and how you can grow within our Company. The future is in your hands! What's in it for you? Our #ELC Family is a bold community of individuals. We don't just place a high value on individuality, we seek it out, cultivate it and celebrate it in our daily work. Collectively, our diverse points of view, skillsets and talents make us the creative and innovative global leader we are today in prestige beauty. There is immense pride and joy in what we do, and it shows. We truly value the energy, skills, and new perspectives that experienced hires bring into the business. We're always interested in recruiting extraordinary people with different career backgrounds who can hit the ground running, introduce us to new ways of working, and make us stronger from Day 1!
