If you know art'otel , you know we like to do things differently. Our guests come to us for something that goes beyond their usual hotel expectations, so we're looking for a Floor Manager for our Restaurant, who can create a memorable experience that leaves everyone feeling brilliantly cared for all day long in our outlets. Your approach to the job will be inspired by your authentic style and self – always ready with care and attention, a quip or a joke, a recommendation that only you could give. You'll know exactly who needs what and when, you'll remember their names and you'll be ready to help our guests, welcoming them with a warm and delicious experience. In your role as Floor Manager , you will be responsible for maintaining the R&B operations in conjunction with the R&B Manager, Restaurant Manager and Head of Mixology.
Your primary responsibility is to manage the floor team in order to deliver a successful and efficient service whilst upholding art'otel service standards and creating an approachable yet elevated atmosphere for guests and staff. You'll ensure that members have an enjoyable experience and deliver excellent service from initial greeting, taking orders, making recommendations and paying of the bill.
Key Responsibilities:
You'll support the new hire onboarding and training to ensure the R&B Team is polished, elevated and approachable. You'll coordinate and run the reservations system. You'll support the R&B Manager and Restaurant Manager with R&B stock counts and orders. You'll support the Restaurant Manager on training of wine, food and beverage menus. You'll be a master in wine knowledge and have all the recognitions in terms of wine certificates. You'll be responsible during your shift for cash handling and daily reporting of revenues as per hotel standards. You'll be responsible for the safe opening and closing of the R&B outlets. You'll work with the culinary team on menus, service and product availability. You'll ensure the R&B area is cleaned and H&S compliant for each shift, participating in the daily briefing with the restaurant/bar team. You're taking the lead in seeking new business regarding our hotel's brilliant private hire offerings for social events. You'll support or manage the client journey, from enquiry through to the big day, covering everything from site visits to menu tastings. You'll be responsible for supervising events happening in the hotel, working closely with our Operations and Kitchen teams to ensure the whole event runs smoothly. You'll create a happy, friendly and collaborative work environment. You'll streamline our service operations, making sure everything flows smoothly and efficiently, from setup to delivery to breakdown. You'll keep an eye on costs, implementing measures to ensure we're continuously improving the experience for both customers and staff, without compromising on quality. You'll know how to gather guest feedback and use it to our advantage to keep on elevating our R&B experience. You'll know how to schedule and allocate tasks, keeping everything well organized to be as efficient and productive as possible. You'll be able to provide ongoing training and development opportunities for all your team members, in line with art'otel's training and SOPs standards. You'll take your cues from the guidance and instructions given by your leadership team, backed up by PPHE's standard operating procedures. What You Bring:
You'll discuss and agree on some key objectives with your line manager, designed to support your department's goals and priorities. You'll also take responsibility for your own development, embracing training opportunities that we offer, while learning from any challenges and mistakes along the way. You'll have a solid understanding of competitors' products and venues, using this as a springboard to establish and adjust our selling strategy. You're able to switch between being proactive and reactive, with your eye on the goal of driving incremental business into the hotel through multiple revenue streams, segments & industries. You're confident in creating strong links with all our hotel's departments to help ensure all commercial objectives are achieved, as well as targets, KPIs and budgets. There's a lot more to this job than we've given you here – don't worry, we'll fill you in on everything before you begin. We might also add other similar responsibilities on a temporary or permanent basis, depending on the needs of art'otel.
Benefits:
Recommend a friend scheme up to €750 Euros (gross). Ticket Meals. Attractive Departmental Incentive Schemes, as per company policy. 50% F&B discount at our restaurants and bars (for your whole party). Discounted hotel rates (extends to the Radisson Hotel Group worldwide and family & friends). 26 days of holidays. 1 extra day off for your wellbeing (to be taken in the solar year). 1 working day per year of volunteering activities with our local partners. Exciting job opportunities within PPHE Hotel Group across Europe. Annual staff parties & outings. Advanced onboarding programs and L&D opportunities. Entitlement to benefits provided with our local partners. * See T&C policy for further details and eligibility.
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