col-wideJob Description:
Zimmer Biomet is a global medical technology leader. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life for people around the world.
What You Can Expect
In this position you will be responsible for the onsite technical service. You will perform quarterly maintenance, on site repair and support initial installation of the ROSA© once the purchase has taken place by the hospital. The Field Services Engineer plays a critical role in minimizing downtime, by providing direct and onsite technical support for our capital equipment. In addition to the technical support the Field Service Engineer provides on time precise documentation of all service orders to our customers, manufacturing sites and Quality department
How You'll Create Impact
Provide direct first line support and troubleshooting through various communication channels (email/phone/app)
Perform on-call emergency repairs for ROSA© on site in the assigned territory and occasionally through EMEA
Investigate product complaints to identify root cause analysis following established processes
Complete administrative duties accurately and timely, including field service order documentation, field activity reports, return material authorizations reports in accordance with Zimmer Biomet processes
Manage quarterly scheduled preventive maintenance, upgrades and installations for the regional install base
Develop rapport with hospital staff, including surgeons, robotics coordinator, and biomedical department
Understand and operate within standard and site-specific Operating Room protocol.
Partner with sales representatives and clinical specialist to help prioritize calls, coordinate work, manage escalations, and close the loop with all parties impacted by an adverse service event
Manage costs (e.g. travel and expense, overtime, freight charges, etc.) to deliver a high level of service at reasonable cost to the company.
This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions"
What Makes You Stand Out
2+ years of experience of field support, engineering, or other customer facing function preferably with a medical device company
Prior experience with Robotics or capital medical equipment preferred
Excellent communication, organizational and customer relation skills
Ability to work without specific direction on daily activities
Project management skills would be helpful
Your Background
Minimum of Associate Degree or Certificate of Higher Education in Electrical/Mechanical engineering
EOE/M/F/Vet/Disability
