Job TitleField Support Engineer (Italy)Job DescriptionWe are Signify, the new company name of Philips Lighting.We're the world leader in lighting for professionals, consumers and for the Internet of Things. Our passion for sustainability makes us one of the top 10 greenest companies in the world.See #SignifyLife through the eyes of our employees!Working as a Field Support Engineer (IIG) at Signify is dynamic. You'll be responsible for delivering service procedure to customers aligning with global service standards and processes. . We're greater together through peer learning in our globally diverse team, with different backgrounds and nationalities. We're looking for a Field Support Engineer (IIG) who'll be responsible for delivering service procedure to customers aligning with global service standards and processes. You'll be part of the Signify Iberia Customer Support Department and its responsibilities are delivering service procedure to customers aligning with global service standards and processes, so delivering high quality customer support must be in your DNA. What you'll doEnsures timely and correct execution of service obligations in accordance with the contracts.Analyses and solves application failures, supports upgrades by analysis & solving complaints and keeps customers informed and maintains data base up to date Drives feedback loops towards Systems & Service Centers/BG and monitors (remotely) systems at customer locations and act on deviations. Proposes additional Services as required through maintaining intimate customer relationship like provides special / custom training to customers upon request What you'll needBachelor of Engineering in Electronics / Mechanical / Computer Sciences or Masters in TechnologyExperience in the service domain with strong knowledge of lighting applications or other systemsExperience working on knowledge of trouble shooting and maintenanceStrong Customer focus and empathetic listening approachDelivers on commitments and possesses strong learning agilityWhat you'll get in return…You'll work with top technology partners, learn new skills and grow your career. Your work will make a huge - and high-tech - impact. If you are looking for a challenge, you will find it at Signify.Competitive salary depending on experienceExtensive set of tools to drive your career, such as a personalized learning platform, free training and coachingHealthy work-life balance and flexible working hoursWhat you'll get in return…We're offering multiple opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles. Learning is fundamental to our culture. Through continuous learning, we are transforming the industry. You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences.See #SignifyLife through the eyes of our employees!SummaryLocation: MilanoType: Full time
