Field Support Coordinator

For the fastest-growing Smart Locker company in the world and one of the fastest growing scale-ups in Europe.We are in search of an Field Support Coordinator to join our innovative team.
In this role, you'll play a crucial role in maintaining the functionality and reliability of our smart locker systems, ensuring they operate smoothly and efficiently.ResponsibilitiesWhat will be your responsibilities: ?Overseeing routine maintenance and repairs on smart locker systems to ensure optimal performance; ?Overseeing and coordinate routine surveys, deployment tasks to ensure compliance with SLA; ?Troubleshoot andresolve technical issues, providing on-site and remote support; ;?Maintain detailed records of surveys and deployment activities along with maintenance activities, repairs, and parts inventory; ?Conduct inspections and testing of equipment to identify and address potential issues before they escalate; ?Develop and implement preventive maintenance schedules to reduce downtime and extend equipment lifespan; ?Provide technical training and support to team members and clients to ensure proper use and maintenance of the lockers; ?Assist in the development and documentation of maintenance procedures and best practicesYour ProfileWhat are the requirements to join us in this position:?Technical background with experience in maintenance and repair of electronic or mechanical systems; ?Excellent problem-solving skills and ability to troubleshoot complex technical issues; ?Proficiency in Italian and English, with good communication skills; ?Ability to manage multiple tasks and prioritize effectively in a fast-paced environment; ?Experience in coordinating with contractors and managing maintenance projects; ?Strong organizational skills and attention to detail; ?Ability to work independently and as part of a team, with a proactive and flexible approach.? Availability to travel up to 50%Extra valued skills:?Familiarity with maintenance management software and tools; ?Experience in a startup culture and adaptability to a fast-paced environment.