Field Support Agent

Department: Ground Operations
Report to: GOPH
Location: Verona Villafranca
**Main Functions**:
- Remotely coordination of Air Dolomiti flights irregularities: cancellations, delays, diversions.
- Perform Airport spot checks to meet, maintain and deliver the targets as per Service Level Agreement between Air Dolomiti and handling airport providers.
- Monitoring of extra handling costs in order to implement cost-cutting measures during irregularity handling of Air Dolomiti flights.
**Requirements**:
- High school diploma or higher
- Fluent English (both written and spoken)
- Good IT knowledge (MS Office)
- Social skills (teamwork, effective communication)
- Analytic approach and problem solving
- Good IT knowledge (MS Office)
- Be motivated, open-minded, target oriented
- Availability to work shifts
- Willingness to travel frequently for short periods
- Airport customer service and/or ramp dispatcher experience would be considered a plus