Field Support Agent

Department: Ground Operations
Report to: GOPH
Location: Verona Villafranca

Main Functions:
Remotely coordination of Air Dolomiti flights irregularities: cancellations, delays, diversions.
Perform Airport spot checks to meet, maintain and deliver the targets as per Service Level Agreement between Air Dolomiti and handling airport providers.
Support to the airports of the Air Dolomiti network concerning the correct application of all company procedures (Ground Operations Manual).
Monitoring of extra handling costs in order to implement cost-cutting measures during irregularity handling of Air Dolomiti flights. Requirements:
High school diploma or higher
Fluent English (both written and spoken)
Good IT knowledge (MS Office)
Social skills (teamwork, effective communication)
Analytic approach and problem solving
Good IT knowledge (MS Office)
Be motivated, open-minded, target oriented
Availability to work shifts
Willingness to travel frequently for short periods
Airport customer service and/or ramp dispatcher experience would be considered a plus