Field Support Agent

Department: Ground Operations
Report to: GOPH
Location: Verona Villafranca

Main Functions: Remotely coordinate Air Dolomiti flight irregularities: cancellations, delays, diversions.Perform airport spot checks to meet, maintain, and deliver the targets as per Service Level Agreement between Air Dolomiti and handling airport providers.Support the airports of the Air Dolomiti network concerning the correct application of all company procedures (Ground Operations Manual).Monitor extra handling costs to implement cost-cutting measures during irregularity handling of Air Dolomiti flights.Requirements: High school diploma or higher.Fluent English (both written and spoken).Good IT knowledge (MS Office).Social skills (teamwork, effective communication).Analytic approach and problem-solving.Be motivated, open-minded, target-oriented.Availability to work shifts.Willingness to travel frequently for short periods.Airport customer service and/or ramp dispatcher experience would be considered a plus.
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