We are looking for a well-organized person, with a passion for customer-focused work, ready to take their career forward in a world-class technology leader!
Our new colleague will be the main point of contact with customers, services managers, and sales, communicating with both the Italy office and the order entry team in Cluj, Romania. They will have an active role in planning field service activities, assigning the appropriate specialists to handle customer needs, maintaining an accurate activity schedule, and gathering reports on completed assignments.
The role will work on-site for the initial months; however, hybrid working options will be available after training is complete. We invite you to be a part of our team in Seregno and contribute to our mission of providing excellent support to our customers by applying for this role!
In This Role, Your Responsibilities Will Be: Maintain customer/supplier relationships regarding planning activities. Keep customers advised of the status of service requests, potential issues, and upcoming preventative maintenance activities. Create and schedule on-site services, taking into account customer needs, capability, and availability within the team, and prepare the proper Job tasks in the Oracle Service Cloud tool (OSC) for tracking. Manage the hours, prepare service orders deviations, and report to our Service Outside Sales team. Keep Service Records/Request: Micro Projects (MICP), Small Projects (SMAP), Contracts & TRED training (CNT). Creation and registration of training courses, and enroll different participants in the courses in the My Training web tool. Owner of the file and control of training orders (TRED). Collect, account for, and organize engineering reports, verify that service hours are accurate in the system, and send certifications for customer invoice control. Who You Are: You provide timely and helpful information to individuals across the organization. You stay aligned with your goals and remain productive. You establish and maintain effective customer relationships.
For This Role, You Will Need: Business (Commercial) Education Min. of 1+ year experience in order administration Fluent in English Proficiency in Microsoft Office tools and IT in general Good analytical & interpersonal skills, in order to get along with customers, team members, and sub-contractors. Preferred Qualifications that Set You Apart: Knowledge of Business Systems Oracle. Detailed knowledge in customer order completing. Our Offer to You: We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development, we strive to create a workplace that is supportive and rewarding.
Depending on location, our flexible work-from-home policy allows you to make the best of your time by combining quiet home office days with collaborative experiences in the office so that you can personalize your work-life mix.
Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion, and positively contribute to communities around us.
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