Your new company Our client is a multi-national company engaged in the engineering, manufacturing, and servicing of advanced technology fluid handling and control equipment in a variety of markets worldwide.
The products of the company include pumps, valves, mechanical seals, and related services.
Your new role The Field Service Engineer coordinates / attends troubleshooting and repairs of all valve-actuator-positioner products for customers in industries such as oil and gas, chemical, Power, nuclear, coal, mining and water/wastewater industries.
The job involves coordination with Commercial Team, Major manufacturing plants, Engineering / Quality departments, QRCs and CSCs in the respective region.
Make direct, in-person service calls in response to customer requests; Assess mechanical / instrument / Electric related problems and take actions aiming at resolution; Oversee the full cycle of repair: disassembly, cleaning, inspection, repair, and assembly; Ensure that equipment is installed successfully and on schedule; Check equipment prior to start-up and assess start-up performance; Work side-by-side with our customer's personnel, and lead work crews as required; Train customers in the proper procedures for operating and maintaining; Identify field service sales opportunities for sales to follow up, quote and presentation to the customer; Collaborate effectively with the supporting organizations of the company, including the repair centers and commercial organization; Maintain organized, accurate, timely records, including daily reports, jobs quoted, jobs performed, and time and materials charged using designated systems and processes; Perform Inspections and testing on customer site, workshop or third-party repair facility; Perform start up troubleshooting on site or via online support; Inspection / reporting of damaged equipment on site; Communicate and support with root cause analysis within FLS and the customer; Complete and submit the final report prior to leaving job site; What you'll need to succeed Technical High School or similar; 3-5 years of experience in assembly, test, trouble shooting of valve-actuator – positioner product linea; Proficient in all factory testing requirements for valves, actuators and positioners including testing software and troubleshooting of digital products; Autonomous, extensive travel, both domestic and international; Excellent documentation skills regarding service reports and other documentation utilising AMP; Able to work well without supervision and interface well with customers always presenting a positive perception of the company; Independently organize travel, rental car, flight, hotel, and related site access / permits; Fluent Italian.
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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