Experis is the IT & Technology company of the Manpower Group. People and their skills are our success and together we position ourselves as technology partners to our customers through services and solutions. We want to be creators, together with you, of an innovative, stimulating and flexible working environment, through our Values: People, Knowledge and Innovation Experis is looking for a Field Service Engineer Mission
Supports the Corporate IT Business community, providing second level support for End user desktop and IT Site support issues, and assists management team with day-to-day operations of the group. Receives, assesses, troubleshoots, and escalates support incidents & requests Principal Responsibilities: Full understanding of ticketing systems and ability to log/update/close tickets, prioritize issues and balance workloads bringing customer tickets to full resolution Identify incorrect process flows within the tracking system and influence change as Serve as a front-line interface to users Possess full understanding of installing, troubleshooting, configuring, and repairing Desktops, laptops and printers Possess knowledge on OS installation, configuration and MS office suite Possess basic knowledge on VC setup and troubleshooting Possess basic knowledge on exchange ActiveSync and configuration of emails on iPhone and Android Able to diagnose problems and fully support (install, troubleshoot, configure and repair) variety of internal and third-party applications for client workstations Possess working understanding of protocols (TCP/IP and subnetting), VPN, and basic commands from the command prompt (ipconfig, tracert, etc.) Communicate highly technical information to both technical and nontechnical employees Provide outstanding customer service and world class support in a large, fast paced, high pressure, corporate environment. May be asked to conduct training to other technicians or nontechnical employees Assists in identifying and documenting process/procedure changes and/or entering technical solutions in the internal knowledge base Assists in coordinating with vendors for resolution of user's issue Skills: Skilled in hardware, software and/or operating systems environment Strong mentoring/Coaching skills Knowledge of appropriate networks, products and protocols Troubleshooting skills Customer Service skill MAC & linux OS knowledge recommended but not mandatory Education and Experience Typically requires 2+ years of related experience What we offer
You will work for a multinational group that is ranked among the "World's Most Ethical Companies" for the fourteenth year.
Manpower has chosen to certify its commitment to Social Responsibility with the SA8000® Ethical Certification, to guarantee an objective evaluation and measurement parameters. Ours is not just a slogan, we believe in talent! Your talent will be enhanced through training and personal and professional development. Offer: Collective bargaining agreement for commerce, open-ended contract, salary level and RAL to be commensurate with the candidate's experience. Benefits: access to soft skills and technical training courses; ticket restaurant; welfare agreements.
Development: Career coaching: at Experis each person draws up a professional development plan with his or her manager, starting with the identification of a learning path and annual objectives assigned and verified through an annual review system Location: Belluno
ManpowerGroup promotes equal opportunity and respect for diversity and inclusion, evaluating qualified candidates without regard to nationality, ethnicity, religious belief, sexual orientation or disability.