Description Agilent inspires and supports discoveries that advance the quality of life.We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise.Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us.As a global company we are committed to a sustainable operating model, as demonstrated by our net zero 2050 commitments on greenhouse gases, as well as to the work experience and development of our employees as recognised through our numerous Great Place To Work (GPTW) awards.Information about Agilent is available at Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life.Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently.Join our dynamic organization to be a part of this rewarding and exciting work!You will be responsible for supporting our clients with on-site installation, implementation, maintenance and delivery of customer training on our liquid chromatography solutions (LC-MS/MS Triple Quad).Your main responsibilities will be: • Respond to customer needs by providing repair, installation, upgrade and preventive maintenance activities• Contact customers in a timely manner and schedules service efficiently• Connect with manager and sales team to understand and meet customer needs and expectations• Maintain Agilent's customer service reputation by aligning with all corporate policies and procedures• Complete administrative paperwork and computer reports promptly and accurately• Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered - use the complaint handling system as required • Address customer requests for service and communicate proactively before, during and after serviceThis role won't be head-office based and you will working remotely combined with travel to customer sites in the Lombardia, Piemonte, Liguria and Emiglia-Romagna regions (a company car will be available to you).QualificationsWe are looking for an individual with the following background:• University degree in a Chemistry related topic (Analytical Chemistry, Biochemistry, Biotechnology, etc…)• First hands-on experience with liquid chromatography solutions (LC-MS/MS) as an end-user OR in a similar technical support role• Full proficiency in Italian and at least intermediate level of English• A valid driving licenseOn a personal level, you are proactive, outgoing and customer focused.You enjoy working both autonomously and as part of a team, to solve various types of problems.You have great communications and written skills to interact with many internal and external partners.What we offer:• Permanent Contract• Outstanding company culture• Career development opportunities• Company pension scheme, yearly company bonus, company car, private health care, stock purchase plan, medical & life insurance…• A position within an international organisation, offering a dynamic working environment, with exciting challenges and opportunitiesWe will make sure you get all the training and development opportunities you need to become the best in your field.Agilent Technologies Inc. is an equal opportunity employer.Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Option to Work RemoteYesTravel Required50% of the TimeScheduleSchedule:Full timeShiftDayDurationNo End DateJob FunctionServices & Support
