Your mission
Hey there and welcome to your new Opportunity with us! Being a Field Service Engineer (FSE) in Italy is an exciting task since you are the superhero our clients need. You know what to do, do not hesitate to directly speak with them as if they would set up our solutions to satisfy their needs. Therefore, these are your most important tasks:
Act as the primary interface between customers' onsite personnel and Sungrow, ensuring effective communication and issue resolution.Own and resolve dispatched customer issues, providing service and support during on-site visits.Perform diagnostics on technical problems, identifying root causes and implementing corrective actions.Execute on-site installation, repair, maintenance, testing, upgrades, and re-work activities for PV inverters and energy storage systems (ESS).Work in coordination with the Project Management team to ensure the successful completion of commissioning schedules and related site activities, acting as Sungrow site representative.Track and document site actions during project delivery, ensuring transparency and accountability.Ensure compliance with operational procedures and health & safety regulations.Maintain up-to-date documentation, work instructions, and processes for service contracts.Provide technical reports and suggest corrective measures to enhance service quality.Manage and support activities performed by Service Partners to align with company standards.Participate in claim management and RMA processes.Support system optimization, data analysis, and firmware upgrades for PV and ESS.Participate in on-call rotations, including weekends and nights, to provide customer support.Your profile All right, so I hope you are now aware of what is up for you. What background should you have in order to feel comfortable with this role?
Education as an Electrical Technician or Engineer (essential to understand electrical systems).Knowledge of ACDC, Low/Medium Voltage, etc.; you should know your fair share of electrical conduits.Italian (native or C1) & English language skills at least on B2 level.Willingness to work on call duty.Experience with ESS and SCADA/industrial control systems is beneficial.Experience dealing with customers in critical situations.Willingness to travel around Italy up to 90%.Driving license is extremely important for the job.H&S training to access construction sites with electrical specific training.Willing to work on call duty AND to travel.Why us? The true topic for this decade lies in energy! We are more than happy to state that not only are we leading this discourse, we also offer the fitting solutions for it. We have the strongest PV-Inverter R&D and have become the world's biggest Inverter Manufacturer, which we are extremely proud of! And now, for this decade, we are increasing our game, and you might become part of it! Besides that, many things await you:
Bonus payments: we agree on Smart KPIs with you, and you receive a nice bonus at the end of the year.A multinational team awaits you with lots of European and trans-European exchange!Possibility for technical and commercial knowledge enhancement regarding string inverters, central inverters, inverter stations including transformer and switchgear, and storage solutions.Technical and commercial training in our headquarters in Germany and even visits to the big R&D facility in China!About us
We are a green tech company with young creative minds.
We are fighting every day to make our mission happen – Clean Power for All!
With 500+GW of clean power presently installed worldwide, we are on the road to success!
Welcome to Sungrow Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a
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