IntroductionAre you challenged by complex technical products and realizing improvement processes in a customer service environment?
Are you able to analyze and understand failure modes of technical parts and determine possible root causes together with a team of technical experts?
Do you have a quality mind-set?
If so, then a job as Customer Support Engineer within ASML Business Line Mature Products Team may be right for you!Job MissionThe Customer support engineer is responsible for the installation, qualification, repair, and maintenance of the ASML systems at customer site and for the necessary transfer of knowledge to the customer.Job DescriptionInstall equipment at customer's locations, including new equipment, upgrades and system relocations on PAS platform.Evaluate and diagnose problems and make appropriate repairs.
Work with co-workers, customer, and technical support in isolating and solving problems.Monitor, maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.Advise users of appropriate actions to correct malfunctions in a timely manner.Train customers in use and routine maintenance of equipment.
Answer customer questions and assist customers in a professional manner.Perform administrative and coordination duties which include procedure changes, pass-downs, work orders, and field service, system problem, and monthly reports.Independently and accurately prepare written technical reports.Provide appropriate support and assistance to less experienced ASML personnel as necessary.EducationBachelor degree in a technical field like: Mechatronics, Electronics, or equivalent job experience.ExperienceDecent knowledge of the English and Italian languageProven interest and/or experience with technical hands-on in professional environment or during education.Strong customer focus and commitment to Customer Satisfaction.Experience working according to a strict set of procedures within the provided timelines.Demonstrated experience using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.Ability to complete assignments with attention to detail and high degree of accuracy.Proven ability to perform effectively in a demanding environment with changing workloads.Ability to establish and maintain cooperative working relationships with co-workers and customer.Personal skillsSolid service, process, project change management skillsStrong technical background with a drive towards solutionsProblem Analysis skillsExcellent professional communication in EnglishPro-active and a strong drive for resultsPragmaticZero defect quality mindsetFlexible and able to work in changing environmentsStrong influencing skills (able to motivate, drive, steer and convince others at all levels of the organization)Act under high pressure (no 9-5 mentality)Context of the positionThe position will be part of Business Line Mature Products department that is responsible for the entire installed base of steppers and scanners.Please note that position requires to work at the customer site and the willingness to work, when needed, flexible shifts and extended hours.Working on weekends is part of the so called 7x12 shift schedule.Candidate will be requested to work MoFr 8-17 or in 7x12 shift depending on contract coverage needs.Valid driver's license and passport required.You are expected to relocate near the ASML office in Avezzano.In case customer demand is changing, you may be requested to change the work condition as travelling engineer, which will require 60% of time traveling across EU to conduct the work at the customer.Diversity and inclusionASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce.
It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity.
We recognize that diversity and inclusion is a driving force in the success of our company.
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