Field Service Engineer (Imaging Systems)Field Service Engineer
Supporting the technical needs of Philips customers, providing maintenance and installation to HealthTech products & services (imaging systems), maximizing customer satisfaction by seeking opportunities to support our customers further and deliver value within an assigned geographical area ( Sicily, based in Palermo ).
Your role: Build credibility and trust with customers by conducting pro-active customer visits.Provide appropriate, timely, and regular communications to customer and internal key stakeholders regarding customer and equipment issues.Demonstrate a sense of urgency to identify and resolve customer issues. Follow the appropriate escalation process.Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, meeting commitments and arrival times. Understand customer's business and competitive environment.Manage company assets effectively in accordance with established Philips processes and guidelines including labour time, parts ordering and returns, tools and test equipment calibration, purchase orders, equipment, company vehicles, business expenditures, etc.Must be qualified and perform work in at least one modality, but may be asked to become qualified in and perform work in multiple modalities. Maintains knowledge of technical advances and current industry trends, seeking out formal and informal training opportunities.Independently resolve equipment and customer issues.You're the right fit if you have: BA Degree or High school graduate or vocational certification in electronics, biomedical equipment servicing/engineering or equivalent combination of education and experience in the electronics industry, preferably in a Health Tech environment.Understand and apply electronic, mechanical, and networking theory to install, diagnose and repair equipment including knowledge and use of all necessary tools and test equipment.Strong organizational skills, self-disciplined and the ability to work independently.Ability to effectively operate in a team driven environment to achieve assigned goals and objectives.Ability to adapt to changing work requirements in a complex, fast-paced environment.Good oral and written communication skills in English in addition to Italian as local language.Available to travel and cover entire Sicily, based in Palermo.How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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