Overview
Are you looking for an impactful role for a fast-growing company that helps advance science and human well-being?Would you like the freedom of being field based where no day is the same and you get the opportunity to become a trusted advisor to our customers?Are you looking for lots of opportunities to grow, develop, learn, and progress in your career?Do you want to work for a global best-in-class, innovative technology organization who are highly focussed and committed to Diversity, Equity, and Inclusion?If your answers are yes, then we would love to hear from you!
At Waters, we design and manufacture innovative products, solutions, and services to help our customers solve their scientific challenges.
The people who work for us make a real difference in solving problems that matter, they are passionate and proud of their work and accomplishments, making Waters a great place to work.
As a Field Customer Support Specialist, you will support customers across a wide variety of lab-based scientific business sectors meaning your role is very diverse and interesting, no two days are the same!
We are seeking a Field Customer Support Specialist to support the very successful growth of our businesses across North of Italy.
Reporting To: LCMS Service Team Leader North Based from: North of Italy Company car: Yes ResponsibilitiesSo, what do our Field Customer Support Specialists do?
Below are some of the key responsibilities: Install, qualify, validate, calibrate, maintain, and repair Waters systems.Analyse and review system and scientific data to determine the source of problems and recommend repair, replacement, or other corrective actions.Coordinate problem resolution with our matrix teams to help expedite repairs and deliver customer satisfaction.Manage customer expectations by communicating work performed and providing follow-up plans if required.Build strong rapport and trusted advisor partnerships with our customer base to provide them with suitable advice and support on Waters products and services – always looking for potential opportunities as to how Waters can further advance their laboratory operations.To help achieve the above, you will get the best possible training, be supported by a fantastic team, and embark on a continuous learning and development pathway.
QualificationsWho are we looking for? We ask that you are interested in science, problem-solving, service, and people!You could have a laboratory, analytical, chemistry, or engineering background.It's important that you are flexible and enjoy variety in your role as well as being able to build trusted relationships with our customers.This territory-based position involves travelling within your designated territory, and occasional travels to other countries for activities such as governance of department, local business support, meetings, and training.You must be fluent in Italian and English; additional European languages are a plus.Waters recognizes that there is an under-representation of people from diverse backgrounds within STEM careers and we recognize some groups face marginalization through the job application process.
As an inclusive employer, we welcome applications from everyone; you don't need to meet all the requirements of the role – if you feel you can add value to our business, we want to hear from you.
RewardsIn return, we offer a highly competitive, market-leading benefits package for our employees:
Flexibility - We offer a lot of flexibility within your day both with your time and tasks.Great Opportunities for growth, development, and progression.Competitive salary and incentive.Company Car.Wellbeing Programs and Services, Employee and Family Assistance Program (EAP).Employee Insurance (Life Insurance, Accident Insurance, Disability Protection, Global Business Travel Accident Insurance).Great working environment surrounded by great people.Company DescriptionWaters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry, and thermal analysis innovations serving
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