As the Field Service Engineer in Process System Solution business unit, your role will be to support our customers (mainly pharma and chemical plants) by delivering activities required for maintenance, solving and incident resolution, technical support, system upgrade, warranty services, training, performing configuration and/or modifications, on call services to DeltaV DCS. You will become part of our Lifecycle Services team, which helps our customers carry out maintenance, improve security and reliability and boost performance of their DeltaV DCS systems. We look forward to seeing your application!
In This Role, Your Responsibilities Will Be: To perform tasks for system maintenance and performance evaluations. To provide technical support to customers, make fixing, lead in investigation and provide and/or recommend solutions. To provide remote (phone, internet) technical support assistance for System users of DeltaV DCS. Be able and willing to perform on-call shift-based services (if applicable) and emergency call-out services to provide customers with fast and efficient services. To assist in design studies, H/W & S/W upgrades & modifications. To support project activities at customer site including system installation and application programming. To provide on-site customer training for Emerson products. Get trained with the latest technologies and/or products for which you will be performing services. For This Role, You Will Need: Technical diploma or degree in an engineering field, such as electronics, automation, computer science, mechanical / electrical preferred. Knowledge on Information technology (IT) & Networking, Cyber Security, Virtualization, Programming Software, Operating Systems, Active Directory, Patch Management, Backup and Recovery. Good communications skills and proficient in Italian and English – written and spoken. Experience in process industry such as Biotechnology / Pharmaceutical, Chemical, Oil & Gas, Refineries. Preferred Qualifications that Set You Apart: Experience in DCS or PLC application (knowledge of DeltaV DCS being an advantage). Start up and Commissioning Experience in the process automation. Willing to travel frequently. Availability to work non-office hours, occasionally including weekends, to support customer and perform call-out services. Who You Are: You are excited to join a team of experts not afraid of technological challenges. You are curious to explore the systems, tools and solutions that Emerson makes available to you and our customers. You are aware of the opportunity to be a leader in our industry and to drive the digital transformation.
Our Offer to You We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to build a workplace that is encouraging and exciting. Depending on location, our flexible work from home policy allows you to make the best of your time, by combining quiet home office days with collaborative experiences in the office so that you can personalize your work-life mix. Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively give to communities around us.
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