For our Business Unit High Voltage based in Lodi, we are looking for a Field Service Engineer who will be responsible for executing Service work according to agreed workflows and in accordance with Hitachi Energy standard processes and safety guidelines. Responsibilities:
Perform Service tasks, identify technical problems and make analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.); Contribute to customer satisfaction by executing Service work according to customer order and expectation; Create and maintain a good relationship with customers and understand their needs; Identify new sales opportunities and communicate them internally; Coordinate, prepare and ensure that all materials, parts, and equipment are available and at the appropriate quality for Service activities; Prepare all documents and reports to be signed by the customer representative; Report work done in a timely manner and follow up when needed; Proactively identify potential equipment failures and request proactive corrective actions; Troubleshoot equipment failure and make recommendations to avoid repeating the problem in the future; Proactively identify suggestions for product and quality improvement and communicate them further in the Hitachi Energy organization; Provide recommendations to management to improve operations and customer service; Apply safety rules and safe practices as well as environmental responsibilities; Report unsafe practices and incidents; Live core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your Background:
Electrotechnical Diploma; At least 1 year of experience in the role and with high tension equipment; Knowledge of English and Italian language; Willingness to travel (90%); Ability to work in a team. Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry, and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future.
We employ around 45,000 people in 90 countries who each day work with purpose and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.
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