For our client, a high tech company operating in the glass industry and providing process automation solutions through machine learning and artificial intelligence, is currently looking for a Field Service Engineer.
The Field Service Engineer, with experience in the industrial manufacturing field managing complex automated systems: Is the link between the plant operators that Al-based software solution and the internal R&D team, providing feedback, suggesting features and improvements, managing and reporting issues.
Is the technical 1 st-level assistance to the customers worldwide; Set-up and start-up of on-premises software automation solutions: rack server and IT devices, network and software configuration, first in-plant validation, plant operators training; sunning in-plant validation tests of the software process control systems, supporting the R&D team also in designing experiments and evaluating results; Staying updated with the products and features that are constantly released, helping the R&D team to conduct in-plant tests and validations.
At least 2-years' experience on field support of electronics devices in a industrial manufacturing environment (glass, ceramic, plastic, food, etc.
); Verbal English level enough to interact with mother tongue and non-mother tongue people all around the world, by phone and in person; Basic knowledge of automation systems and technologies like PLEB and SCADA; Knowledge and practical expertise on Windows and/or Linux PC set-up, installation, and maintenance; Basic knowledge of networking best practices and configuration (IP addresses,.
ports,.
cable routing, ...), enough to interact with internal and external IT departments; Basic knowledge of low-voltage electronics best practices on signals, connectors, and device handling; Expertise using videoconference and communication platforms, VPNs, remote assistance tools; Passion about new technologies and curiosity about Artificial Intelligence and Machine Learning applications.
Availability to travel worlwide (70% of the time) Additional Preferred Qualifications Experience in hollow glass manufacturing will be a huge differentiator and can balance some loss on required skill; Knowledge of other languages as French, Spanish, German is considered a plus; Knowing a programming language (Python, C#, Javascript, •..) or mastering scripting shells (BASH, PowerShell, ...); Knowing of JSON, XML, YAML files formats and common related editors.
Location: Province of Trento The announcement is aimed at both sexes (Legislative Decree no.
198/2006) and in compliance with the provisions of the art.
10 of Legislative Decree no.
276/2003.
Candidates are invited to read the privacy policy https://www.wexecutive.eu/privacy-policy pursuant to art.
13 and art.
14 of EU Regulation 2016/679 on data protection.
Minimum protection auto.
R.0000155 dated 12/31/2021.
