We are looking for a Facilities Manager for a new client in the Life Science industry.
About the role:
This position will ensure high quality and consistent delivery of all services delivered across a pharmaceutical production site.
The role will involve continuous improvement, day-to-day facilities coordination and management of ad-hoc projects for the client's facilities. The FM reports into the Account Director.
As it's a first generation outsourcing in this new model for this (group of) site(s), it's crucial that the candidate is able to build relations with the clients, is open and flexible in his/her approach to the client, has good resilience, and has experience as a Service Provider.
We are looking for an assertive candidate who can communicate effectively and cross-functionally to understand business needs, problem-solve and deliver facilities solutions that are both high-quality and cost-effective.
Business first and Getting it done are the most important JLL Leadership Capabilities we're looking for.
Responsibilities:
Manage the Integrated Facilities Management (IFM) including GMP operations on site for our client in the pharmaceutical industry.Establish open and transparent relationships with client Plant Managers, Area and Site FM managers, and business partners such as EHS and Quality leads, to establish trust and credibility in the delivery of JLL's services.Establish a "Safety First" culture on the site and improve safety performance by championing our level of awareness and changing all staff and partner safety behaviors.Maintain interface with key client stakeholders, ensuring total contract compliance, accurate and timely reporting, and resolve critical impact tenant relations issues.Manage quality compliance (regulatory, client and JLL) for all relevant in-scope systems and processes in JLL scope of works. Liaises with the EHS and Quality teams.Deliver against the set KPI's around down time, costs, maintenance and process compliance, and secure continuous improvements in each of the KPI area's.Is proactive through securing in-depth root cause corrective actions, propose continuous reliability improvements and the implementation of audits.Ensure compliance with portfolio wide initiatives and required local laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner.Supervise vendor performance. Have a strong focus ensuring our JLL staff and 3rd party vendor partners meet all EHS, GxP, SLA, KPI, Satisfaction Surveys and Scope of Work (SOP) requirements.Understand in detail the contract scope and manage to that delivery while also recognizing opportunities to improve customer experience, outcomes and/or operational savings.Prepare, submit and manage facility budgets with the clients' goals and objectives addressed, track variances and ensure smooth recovery process.Responsible for overall team management, staff development and planning. Execute staff succession and growth plans.Recognize success of the team and the individual using appropriate recognition and rewards.Oversee the appropriate monthly/quarterly/annual reporting appropriate for the client.Implement best practice from within and outside of JLL.
Some data points:
The site cost base is around 2.5MEur, is expected to grow, and the Site FM has direct responsibility for 5 people. The size of the site is around 50k sqm.
Requirements Essential
A manufacturing mindset and experience in the manufacturing domain.8+ years of relevant working experience in a GMP facility or similarly regulated industry.Knowledge of Quality Management processes in regulated environments.Experience as a service provider, in setting up constructive client relations, delivering of facilities contracts and the related P&L.A strategic thinker with capability and experience to work with a wide range of stakeholders.Hands-on if required; reputation for delivering results.Strong communicator, both verbally & written, in English and local language.Strong interpersonal skills and problem-solving ability.
Requirements Desirable
Experience with the specific client (as supplier or former employee) and/or JLL.Degree in Engineering, or a related field, inclusive of excellent working knowledge of buildings services installations.
Location Ascoli
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