Valmet is looking for an Expert On-line to join our team in Bologna office on a 1-year temporary contract to receive customer's request promptly inherent in machinery issues, verify and resolve properly problems by remote.
After a period of training on the job, the role works independently to complete given tasks.Key responsibilities:Collect customer requests inherent the issues to be resolvedRemote assistance and customer support for resolving issuesSupervise, update of software and correct working parametersUpdate online machinery softwareFoster the development and continuous proposal of services, as well as the transformation of customer requests into performance improvement opportunitiesConsolidate an proactive service on the installed base machineryTo succeed in this role you should have or be:Degree in Automation Engineering or Informatics1' year of experience as a programmer, software designerFluent spoken and written both English and Italian, Spanish language is considered a big plusComputer skills (network infrastructure, LAN, WAN, Profinet, Profibus, HTML)Knowledge of Siemens Step 7, Tia Portal, Motion, Sinamics, HMI WinCC, Data network transmission: Profibus, ProfinetOpen to travel up to 25%Available to shift work and on-callExcellent communication and strong interpersonal skillsProblem solving skillsGoal-oriented and customer focusFocusing on the things you can controlYou find yourself in our values What we offer:Work in a global organization with international customers and colleagues, dynamic and modern work environmentBe part of an organization committed to innovation and excellenceOnboarding planTraining and huge learning catalogHealth careWork from homeWelfare Internal canteen free of chargeAdditional informationIf you are interested in becoming part of the Valmet team in Lucca, please send your application as soon as possible but the latest by 15 of November - we are eagerly waiting for your application!
We will begin reviewing applications as we receive them.