Job SpecsJob NameExperienced - GPM Service Manager - Olympic Games MiCo 2026LocationMilanoBusiness AreaENGINEERING, AI DATASeniorityExperiencedBusiness FunctionCONSULTINGWhat impact will you make?
Experienced - GPM Service Manager - Olympic Games MiCo 2026 We are seeking for a GPM Service Manager to join the Olympic team at Deloitte Consulting in Milan, working in Milano-Cortina HQ.
The GPM Service Manager leads the delivery of the GPM services for a Games instance, using your deep understanding of the business processes and engagement with the client to successfully implement the services to meet the client's business needs.
Collaborate closely with the teams that deliver the service (product, design, cyber, architecture, training and central operations) and the key users to provide an optimal level of service and protect the image and interests of Deloitte.
Your Role The GPM Service Manager will be integrated into a work team and responsible for: • Is the primary point of contact for all topics related to the planning, delivery and operation of the services for the D.Tec Games Delivery Director, OCOG Technology Director, and IOC Senior Manager for Games Applications.
• Subject Matter Expert for Deloitte regarding the client's people, structure, and business processes.
•Act as the trusted advisor for the OCOG for the configuration and operations of the services.
• Key point of contact with the Applications Product team for the delivery, operations, and maintenance of the assigned services.
• Maintain good working relationship with the OCOG, International Olympic Committee, D.TEC, and relevant Government Agencies.
• Project Management of the Services from service definition to service operation, ensuring the Technology Master Schedule and Application Integration Schedule is up to date.
• Proactively monitor and manage risks and issues related to the delivery of the assigned Services.
• Where needed work with the product development team and the OCOG to prioritise development of functionality based on the customer's needs.
Winning Requirements • Minimum 5 years' professional experience, ideally as account manager, sales engineer, or similar client-facing roles.
• Knowledge of core business processes applications support in major events (examples: Accreditation, Sports Entries and Qualification, etc) • Experience in previous Games integration and operation.
• Fluent in English, good written and verbal communication skills.
• Excellent customer service skills.
• Demonstrated ability to work well under pressure and work in a team environment.
• Ability to quickly understand complex problems and devise effective solutions.
• Ability to understand and communicate in Italian.
• Experience working in an Organizing Committee and in a service provider for an Olympic Games.
• Experience working with Agile development teams • Experience in roles with client management.
Make an Impact that Matters Deloitte is a leading global network of professional services firms with over 457,000 people in over 150 countries.
We offer innovative and sustainable solutions in Audit Assurance, Consulting, Financial Advisory, Risk Advisory, Tax, and Legal.
Our goal is to support companies in developing and implementing strategies that are in line with the market.
Sustainability is a key theme at Deloitte.
Through our strategies and projects related to Environmental, Social and Governance (ESG) issues, we are committed to promoting responsible, sustainable and inclusive growth for the Planet, our people and society.
Learn more about our Corporate Sustainability strategies, including Well-being, our strategy to improve the physical, mental and social well-being of our people, so that they are happy and full of energy in all areas of their lives, and WorldClimate, Deloitte's global strategy to become a Net Zero organization and to guide responsible choices inside and outside the organization.
Interested candidates can submit their application with authorization under Legislative Decree 196/2003.
The search complies with Legislative Decree 198/2006, Legislative Decree 215/03 and Legislative Decree 216/03 and is open to candidates of any sexual orientation or expression, sexual orientation, age, ethnicity and religious belief.
This announcement has been designed in respect of diversity and inclusion.