Job Number 24078571
Job Category Administrative
Location The Westin Excelsior Rome, Via Vittorio Veneto 125, Rome, Città Metropolitana di Roma, Italy VIEW ON MAP Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Executive Office Coordinator POSITION SUMMARY Transmit information or documents using a computer or mail . Operate standard office equipment other than computers. Open, read and prepare answers to routine letters. Attach appropriate files to incoming correspondence requiring replies. Distribute meeting minutes to appropriate individuals Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems. Follow all company policies and procedures, ensure personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Serve as the point of contact for clients including welcome letters and support the preparation of the arrival list. Answering social media reviews and support for VIP special requests. Communicate with them and organize gifts to guests. When requested, Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Perform other reasonable job duties as requested by Supervisors. Support F&B Department by printing daily menus and promotions and checking the Guests comments on social network. Support the Executive Office with administrative tasks related to Safety and Security meetings and incident reports. Support the coordination of administrative activities related to Social Responsibility events. Perform other reasonable job duties as requested by Supervisors. CRITICAL TASKS Policies and Procedures Maintain confidentiality of proprietary materials and information. Protect the privacy and security of guests and coworkers. Follow company and department policies and procedures. Ensure nametags and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. Perform other reasonable job duties as requested by Supervisors. Guest Relations Address guests' service needs in a professional, positive, and timely manner. Answer to social media reviews When requested Welcome and acknowledgeguests with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. Thank guests with genuine appreciation and provide a fond farewell. Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust. Assist other employees to ensure proper coverage and prompt guest service. Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. Communication Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. Speak to guests and co-workers using clear, appropriate and professional language. Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness. Talk with and listen to other employees to effectively exchange information. Working with Others Support all co-workers and treat them with dignity and respect. Develop and maintain positive and productive working relationships with other employees and departments. Partner with and assist others to promote an environment of teamwork and achieve common goals. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Physical Tasks Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 4.5 kilos without assistance. Documentation/Reporting Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Computers/Software Transmit information or documents using a computer. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Office Equipment Transmit information or documents using mail. Operate standard office equipment CRITICAL COMPETENCIES Analytical Skills Computer Skills Learning Interpersonal Skills Interpersonal Skills Team Work Customer Service Orientation Diversity Relations Communications Telephone Etiquette Skills English Language Proficiency Communication Writing Listening Applied Reading Personal Attributes Integrity Dependability Positive Demeanor Presentation Initiative Stress Tolerance Adaptability/Flexibility Organization Detail Orientation Multi-Tasking Time Management Planning and Organizing General Administration Typing Supervisory Experience No supervisory experience is required Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,? begin your purpose, belong to an amazing global?team, and become the best version of you.
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