**Our hotel**:
Discover history, majesty and serenity at Villa Igiea: a turn-of-the-century palazzo at the perimeter of vivid Palermo, the foot of Mount Pellegrino and the Gulf of Palermo. A long-loved seaside-meets-city sanctuary for royalty, dignitaries and Hollywood luminaries, trace their paths through tiered villa gardens that sweep down to the port and out to the Tyrrhenian Sea; on excursions to Palermo's bustling markets, Baroque palaces and ancient sites, or yacht trips along its picturesque coast; and through Villa Igiea's Italian restaurants, atmospheric bars and palatial Art Nouveau interior, revitalised as a Rocco Forte hotel.
**Your key responsibilities***:
Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.
As a valued part of the Forte family, you will:
- Responsible for Housekeeping Department management, organization and effective Guest service delivery. He/she will ensure that the team will consistently work following our standards and procedures setting departmental objectives in line with hotel objectives
- Inspect all areas and take corrective measures in order to meet LQA and RF Standards in terms of cleanliness, maintenance, and supply
- Manage linen inventory and guest supplies and the ordering of supplies as necessary to meet quality standards and hotel business needs
- Responsible for selection, development and performance appraisal of Housekeeping Department. He/she will manage the staff rota planning of Housekeeping and Laundry.
- Responsible of creating a personalised relationship with Guests and taking care of their special requests concerning housekeeping, being a role model of Rocco Forte Hotels individual and genuine hospitality style. Share any relevant Guest preference with the proper department.
- Accountable for all the supplies, par-stock and equipment assigned to the Housekeeping Department. In charge of organising the team to cope with the inventory and requisitions deadlines
- Responsible for leading the department in order to reach financial, quality and people objectives.
- Suggest profit and quality improvement to the management.
- Assure compliance with health and safety regulations in the Housekeeping and Laundry department.
- Coordinate housekeeping duties with various departments such as Front Desk, Engineering, Sales and Marketing, and Food & Beverage to ensure that all guestrooms and public areas are clean and well maintained in a timely and efficient manner.
- Participate in all pre-opening, refurbish and renovation projects planning, execution and final set up
- Participate in the planning of hotel decoration for special functions and festive seasons and organize the necessary actions
- Keep abreast of all new equipment and cleaning products and evaluate their quality, maintain knowledge of local competition and housekeeping industry trends
- Accomplish a set of administrative duties such as leading and attending meetings, writing reports and memos and other specific duties related to the job function
- Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
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**Who we are looking for**:
We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:
- High personal and professional standards
- Excellent communication skills with colleagues, guests and management team
- Thorough practical knowledge of the departments within divisional area, individual roles and responsibilities
- Confidence to lead, encourage, motivate and manage the departments to exceed expectations
- English and Italian knowledge at Intermediate/Advanced level
- Professional experience, preferably at an international level, in the same role in Italy
- LQA standards awareness
- Evidence of self-development through specialized courses, conferences/workshops
- Knowledge of Microsoft Office Applications
- Knowledge of hotel management software (e.g. Opera).
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**Why working with us**:
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
Working with us provides access to the following perks:
- Permanent contract according to C.C.N.L. Settore Turismo
- Discounted rates across our collection of iconic hotels upon reaching 6 working months
- 50% discount at bars and restaurants
- 20% discount on wellness treatments at our Spa and on products "Irene Forte"
- Extensive learning and development opportunities
- Meals on duty, laundry of uniforms
- Social activities and events
- Recognition programs
- Annual awards