Exam Proctoring Coordinator

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Remote work is not possible for this position due to the nature of in-person exam proctoring.
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Posting Details (Default Section) Posting Number: 20244042S Position Title: Exam Proctoring Coordinator Position Type: Staff Location: Villanova, PA Recruitment Type: Internal/External Applicants Work Schedule: full-time/9-months Avg Hours Week Department: 122-Learning Support Services Position Summary: The Exam Proctoring Coordinator will help coordinate all aspects of testing services for those needing proctoring outside of normal class time.
This would include students registered with disabilities as required by law and courtesy make-up exams for students who need to take exams due to University-approved absences.
This position helps provides oversight and coordination of the proctoring services between faculty and staff across the colleges, LSS and ODS employees, Athletics, and students, providinga secure service to ensure academic integrity and student support.
This is a full time, 9-month position that reports to the Senior Exam Proctoring Coordinator in Learning Support Services.
Scheduling flexibility will be required during peak exam periods.
Regular hours will be MWF 9:00 AM-5:00 PM and T/R 1:00-9:00 PM to manage program operations.
Villanova is a Catholic university sponsored by the Augustinian Order.
Diversity and inclusion have been and will continue to be an integral component of Villanova University's mission.
The University is an Equal Opportunity/Affirmative Action employer and seeks candidates who understand, respect and can contribute to the University's mission and values.
Duties and Responsibilities: In collaboration with the Senior Exam Proctoring Coordinator of Learning Support Services, help with all functioning aspects of the accommodated testing, including scheduling, processing, and communicating to establish a supportive environment for student success.
Coordinate services between faculty, students, LSS and other university staff.
Establish and maintain a working relationship with individual faculty and staff members in the provision of accommodated testing services.
Communicate appropriately with staff, faculty, and students.
This involves email and phone communication with faculty, completion of ClockWork forms, clarifying professor instructions and the arrangements for secure delivery of exams.
Perform basic technical support to fix issues related to the technology used for accommodated testing.
Demonstrate an understanding of testing requirements, perform quality and security checks of all exams prior to examination time, and oversee a secure exam environment and return of exams.
Assist in hiring, training, and supervising exam proctoring student staff.
Help scheduling all testing and coordinating proctors, scribes, and reader schedules.
Process interdepartmental forms using Banner record system and Clockwork Management System.
Understand and explain department and university policies and procedures regarding accommodations and exam proctoring.
Answer questions from students, staff and faculty regarding test proctoring, accommodations, and note taking assistance.
Compile and maintain confidential files of disability documentation and tests.
Provide ongoing testing data reports to immediate supervisor in a timely manner.
Minimum Qualifications: High School Diploma.
Supervisory and scheduling experience as well as experience with databases and scheduling software.
Professional front line customer service work, along with answering phone calls and emails.
Minimum of 3 years work experience, in college environment preferred.
Strong problem solving skills and ability to work with people in high-stress situations; ability to work with sensitive information and maintain confidentiality ability to multi-task and handle multiple interruptions; good student and faculty rapport; excellent time management and organizational skills and priority based decision making, good oral and written communication; proven organizational skills; excellent customer service experience.
Provide leadership and management of exam proctoring staff.
The individual must have a deep commitment to the well-being of the University, a commitment to the University's Catholic/Augustinian heritage, and the advancement of its mission, and to serving the needs of a diverse community.
Preferred Qualifications: Bachelor's Degree.
Professional exam proctoring experience and/or previous student-centered experience and/or working with students with disabilities preferred.
Strong computer skills (Banner, Word, Excel, databases, ClockWork, LMS ); willing to learn other software and technology.
Working experience with various types of assistive technologies desired.
Ability and willingness to seek out and learn assistive software and hardware technologies needed for exams.
Physical Requirements and/or Unusual Work Hours: Regular evening hours required.
Must be able to operate computers, fax machine, printer, copier, scanners, etc.
Special Message to Applicants: Remote work is not possible for this position due to the nature of in-person exam proctoring.
Posting Date: 06/03/2024 Closing Date (11:59pm ET): Salary Posting Information: Commensurate with experience.
Salary Band: G Job Classification: non-exempt References Needed References Needed Minimum Number of References Needed 3 Maximum Number of References Needed 3 Supplemental Questions Required fields are indicated with an asterisk (*).
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(Open Ended Question) Documents needed to complete your application: Required Documents Cover Letter / Letter of Interest Resume / Curriculum Vitae Optional Documents #J-18808-Ljbffr