Events Operations Specialist (Hybrid Eligible)This position is a hybrid eligible role with the opportunity to work remotely up to 2 days per week, dependent on event and office needs.Posting DetailsPosting Number: 20244212SPosition Title: Events Operations Specialist (Hybrid Eligible)Position Type: StaffLocation: Villanova, PARecruitment Type:Work Schedule: full-time/12-monthsDepartment: 323-Career ServicesPosition SummaryThe Events Operations Specialist serves as a first point of contact for employers, students, alumni, faculty, and staff engaged with on-campus and virtual employer recruiting and Career Center events.
The Specialist independently manages campus interviews, working with both employers and students, and supports all Career Center events, such as the university career fairs and employer campus visits.
The Specialist also manages the day-to-day operations of the Employer Engagement Suite for both campus recruiting and individual student interviews.
The Specialist manages the employer and job approval process and provides necessary data reporting in these areas, including analyses to be utilized by Villanova Career Center leadership.
This position requires early morning and evening coverage on occasion during busy recruiting seasons.Duties and ResponsibilitiesProvide operational support for employer recruiting and professional development events to the Career Center staff.
Manage and understand the University Event Management System and the Career Center Event Management System.Under the direction of the Associate Director of Events Operations, provide support to the Career Fair registration process by assisting employers with fair inquiries and logistics questions.Independently manage a high volume of both employers' interview schedules and campus interviews.
Monitor all employer and student data in Handshake, Villanova's career management system, the Career Center's Interview Room Reservation system, and campus interview scheduling module to ensure interview applications and schedules run smoothly.Work with the Industry Advising team to answer and troubleshoot any employer questions about interviews and serve as main point of contact for students interviewing on campus.Serve as liaison with the University Advancement Office to communicate when alumni are participating in campus interviewing.Regularly evaluate ways to streamline and improve the campus interview processes.
Inform and train student workers and staff members regarding the recruiting process.Support Industry Advising team in informing staff, students and faculty of Career Center recruitment activity; specifically by generating content (i.e., interview deadlines) for weekly student newsletters.Oversee the employer and job approval process for a large volume of employers who are requesting recruiting services through Handshake.Train student office assistants on employer and job approval processes and respond to employer inquiries regarding these postings.Compile and analyze reports on employer and job data for Career Center staff and leadership.Manage the Events Operations student intern, including leading the hiring process, training, and supervisory responsibility for the employee.Perform other duties and assist with projects as assigned.Minimum QualificationsFormal Education:Bachelor's degree required.3 or more years of experience in a closely related field and high school diploma may be considered as an equivalency to the degree requirement.Specific Job Knowledge:Understanding of, or interest in, providing customer service to employers and students.Understanding of customer relationship management systems and Microsoft Excel for data and reporting.
Experience with student record systems (i.e.
Banner) preferred.Experience with project management systems (AirTable, etc.)
preferred.Minimum Work Experience:1+ year office experience in academic or business environment via combination of internships and/or full-time work experience.Work Skills:Excellent verbal communication, phone etiquette and email communication skills.
Demonstrated customer service skills.Ability to manage multiple tasks while maintaining attention to detail.
Ability to learn new technology.Demonstrated computer aptitude and skills to work in job posting software systems (the Villanova Career Center currently uses Handshake) and Microsoft Office (Word, Excel, PowerPoint, Access, Bookings, Microsoft 365).Experience working with diverse populations.Experience with designing reports, workflows, and standard operating procedures is a plus.References NeededMinimum Number of References Needed: 3Maximum Number of References Needed: 3Documents needed to complete your application:Required DocumentsCover Letter / Letter of InterestResume / Curriculum VitaeOptional Documents #J-18808-Ljbffr