Evening program and national test center coordinator, aviano.
University of Maryland Global Campus.
Evening Program and National Test Center CoordinatorUMGC EuropeOverseas Contingent III, (50% Part-Time), Grade 003University of Maryland Global Campus (UMGC) Europe seeks a Program and National Test Center Coordinator.
The Program and National Test Center Coordinator (PNTCC) serves as the on-site UMGC representative responsible for providing academic, administrative and testing support services, community outreach, and customer relations management.
This position reports directly to the Assistant Director (AD).
The Program and National Test Center Coordinator must work effectively with the Regional Director, local Program Coordinators and staff, education center personnel, faculty, administrative staff in Kaiserslautern, and the military community at large.
Required duties/activities to be accomplished by the Program and National Test Center Coordinator are listed below:
SPECIFIC RESPONSIBILITIES INCLUDE:
Provide academic and administrative support services to prospects and students, and ensure Quality Assurance Standards are met by being available, knowledgeable, courteous and responsiveDocument all student contact through UMGC's Customer Relations Management System and schedule appropriate follow-up activitiesProvide and maintain open and positive communications with host military Education Services Officer (or equivalent) and respective Education Center staffOrganize and participate in local Education Fairs, Open Houses, Semester Start-ups, Student Appreciation Days, Local Graduations and other events as needed, professionally representing UMGCTrack and analyze class enrollmentsand student interest, as well as local degree progression, to provide input on scheduling; ensure classrooms are provided with adequate Importante Azienda and needed technology for class instruction; be present at the first class session to provide assistance to instructors and students; and assist faculty in obtaining base access to attend class on their assigned installationDistribute marketing, advertising, and mass media materials at assigned locations when permissibleCreate and maintain a site(s) specific outreach plan to attain university goals towards recruitment and retentionProvide National Test Center testing services on a basis that meets community demand while balancing other, outlined dutiesParticipate in UMGC staff meetings, professional development activities and training sessions as requiredTrack and compile monthly statistics and provide reports as neededMaintain appropriate communication with immediate supervisor and other UMGC staff to ensure timely resolution of student issues/escalationsOther job-related duties as assignedREQUIRED EDUCATION AND EXPERIENCE:
Bachelor's Degree from a regionally-accredited institution or equivalentBackground in customer serviceAble to work in a fast-paced and complex environment with accurate attention to detailPossess basic office management and clerical skillsEffective written and verbal communication skillsGood interpersonal skillsSuccessful applicants must be able to pass background check and meet requirements for individual logistic support (ILS).PREFERRED EDUCATION AND EXPERIENCE:
Applicants with a U.S. valid driver's licenseAviano.
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