European Ecommerce Customer Service Advisor

European Ecommerce Customer Service Advisor We believe exceptional people make PartsPlus an exceptional place to work and are always looking for talented individuals to join our growing family.
Reporting to the Ecommerce Manager, the European Ecommerce Customer Service Advisor should be bilingual with a passion for providing excellent service to our Ecommerce team. Your primary role will be to deliver first-class customer service to current, prospective, and new customers via all forms of online customer engagement. You will enjoy working closely with key members of the Ecommerce and Operations teams in a rapidly growing business unit covering continental European regions including Germany, Italy, Spain, and France.
Key activities include Deliver outstanding customer service by answering customer queries primarily via e-mail, live chat (tbc), and telephone (tbc) for our German, Italian, Spanish, and French online channels.
Resolving customer queries received through our European eBay, Amazon, and ecommerce web shop.
Resolving and processing of returns, exchanges, and discrepancies in a timely manner.
Communicate with couriers regarding outbound/lost/damaged in transit shipments.
Coordinate orders on internal/external systems.
Coordinate with external ecommerce partners.
Skills required Fluency in either German, Italian, Spanish, or French.
Computer skills - Microsoft Outlook and Excel; Zendesk; eBay and Amazon Seller Central experience desired but not essential.
Excellent attention to detail.
Ability to prioritize, multitask, and react quickly to urgent inquiries.
Ability to communicate well with all internal departments.
Professional email and telephone manner.
Confidence to speak to a wide range of customers.
An interest or knowledge of vehicle car parts is desired.
Technical experience with e-commerce platforms is desired but not essential.

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