EUROPE RETAIL FIELD TRAINER At Ermenegildo Zegna the talents and passion of our people are the pillars of our success. Which is why we're offering the opportunity as a Europe Retail Field Trainer What makes you, makes Zegna As a Europe Retail Field Trainer, you will play a crucial role to deliver training programs for retail staff, working closely with management to identify needs, deploy strategies, and ensure employees excel in their roles, uphold company standards, and provide excellent customer service. What makes up your day: Facilitate new hire onboardings, overseeing training and progress. Organize role-playing exercises for problem-solving skills. Deliver engaging training sessions in-person and virtually. Enhance customer-centric approach and selling ceremony. Collaborate with Boutique Managers to enhance customer experience. Identify and address skill development opportunities. Foster teamwork and a growth mindset. Cultivate relationships with key stakeholders. Offer ongoing coaching and support post-training. Maintain accurate records and generate reports. Solicit and relay feedback for improvement. Provide guidance on effective selling techniques and upselling. Monitor completion of online training modules and post-training support. What makes you, makes our team When you join Zegna, you join a team, working together to shape the future of our company. We're looking for someone with: 2 to 5 years' experience of working as a Retail Trainer Fluent in English, other languages will be a plus Background within the luxury retail industry. Excellent interpersonal, communication and facilitation skills Adaptability and Flexibility Strong time management abilities What makes you, makes our legacy Ermenegildo Zegna Group is founded on a proud history of craftsmanship and quality dating back to 1910, with a vision to ethically create the world's finest textiles. Zegna has since expanded to ready-to-wear, becoming one of Italy's most successful family companies and a global luxury lifestyle brand. Through our vertically-integrated, sheep to shop approach, we strive to create exceptional products without compromising on quality of life for future generations. With over 500 stores and 6,500 employees worldwide, our success is inspired by our founder's pioneering spirit and shaped by the expertise and integrity of every individual at Zegna.