Euronext Securities - Executive Account Management Internship Apply
Locations: Milan
Time Type: Full time
Posted on: Posted Yesterday
Job Requisition ID: R17631
Borsa Italiana Spa, the company responsible for the organization and management of Italian financial markets, provides an internship opportunity in Euronext Securities, leading provider of efficient and secure financial market post-trade services, across pre-settlement, settlement, custody and asset services. The internship is within the Executive Account Management Team.
The Executive Account Manager Intern is responsible for a range of activities designed to achieve a high service level and client satisfaction.
Workplace: Milan, Piazza degli Affari 6
Key Responsibilities
In particular, the person in this role will be in charge of:
Supporting the main Executive Account Managers in acting as the unique operational contact entry point for all their assigned clients (Tier 1 & 2 Custodian Banks); Managing all client queries related to Settlement, Custody, and Fiscal topics effectively and within the agreed deadlines defined in the SLA; Addressing all queries related to topics not covered by the team to the right internal departments, ensuring that a proper answer is provided to the clients within the agreed deadlines defined in the SLA; Tracking all queries received from the clients and the answers provided to them through our ticketing tool; Analyzing on a weekly/monthly basis the statistics related to the queries received from the clients in order to find possible trends and/or improvements to optimize the relationship with the clients; Preparing all the necessary documentation to support the Relationship Managers in the Service Reviews that will be conducted during the year with the clients; Bringing new ideas and implementing them during the year in terms of possible improvements to innovate current procedures and facilitate day-to-day operations. Candidate Profile
The ideal candidate has:
Master's Degree in Economics/Finance; Excellent analytical and quantitative skills; Team working attitude; Precision; Proactivity. We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.
Additional Information
This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent adding more tasks or projects.
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