The Role
Our Enterprise Account Management team owns and manages our restaurant relationships. As Deliveroo continues to scale, we become a major revenue channel for restaurants - aside from providing best-in-class support, we are restaurant consultants that use data-driven insight and industry knowledge to drive our partner restaurants' growth. They are a passionate, dynamic group of team players that work well together and cross-functionally with other departments...and of course, they're fun, personable, and great at building relationships!
As an Enterprise Field Account Manager, you will be responsible for:
Manage a portfolio of key enterprise-restaurants in your territory with a focus on building lasting relationships and increasing profitability / revenue
Monitor and analyze the performance, preparing and presenting partner performance review meetings with key stakeholders
Run periodical in-store visits, manage operational meetings and reviews, build and deliver insight during monthly and quarterly reviews
Increase revenue and health metrics by consulting restaurant partners on best practice
Work with cross-functional departments to drive business growth (Marketing, Operations and Customer Service)
You will be based in Roma (with a full remote contract) and your field area is going to be Lazio, Umbria and Abruzzo regions.
Requirements
At least 2 years experience in a commercial role (i.e account management or sale)
Strong commercial acumen
Excellent attention to detail, people skills and organization skills
Ability to create and maintain long-term relationships
Demonstrate experience using Microsoft Office tools and related project management applications to drive best practice
A self-starter as we'll look for you to manage your own time and priorities
Must be fluent in English
Driving license required
We are a young company with dynamic growth, so you must be prepared to work hard and show continued commitment and dedication to the business.