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Posting Details Posting Number: 20244092S
Position Title: Enrollment Counselor
Position Type: Staff
Location: Villanova, PA
Recruitment Type: Internal/External Applicants
Work Schedule: full-time/12-months
Department: 576-Dean, Professional Studies
Position Summary: The Enrollment Counselor is the primary point of contact for all inquiries and applications for open enrollment non-credit courses and programs in the College of Professional Studies (CPS). They are responsible for building and maintaining relationships with prospective enrollees that span the enrollment lifecycle, from inquiry to registration. General responsibilities include actively recruiting new students for the programs via telephone, e-mail, live chat & texting inquiries, application monitoring, and conducting telephone/zoom meetings and other outreach recruitment activities. While providing top-notch customer service, this individual guides applicants through the process of discerning whether CPS's programs meet their personal and professional goals, completing the enrollment requirements, and submitting any necessary enrollment materials. The Enrollment Counselor assists with developing and implementing strategies for recruiting and yielding diverse prospective students.
Duties and Responsibilities:
PROSPECT COMMUNICATION and MANAGEMENT Utilizes Slate CRM and other technology applications as applicable to manage inquiry and enrollment process.
Proactively reaches out to inquiries and applicants to understand their personal and professional goals.
Monitors the daily progress of prospective students within the recruitment "funnel".
Analyzes data, strategizes and executes based on data to improve conversion rates.
Communicates effectively and professionally with prospective students via various channels.
Participates in community and University recruiting events.
APPLICATION and ENROLLMENT SUPPORT Utilizes Slate and other technology applications to process enrollments.
Maintains prompt communication with enrollees and applicants.
Encourages program enrollment by providing ongoing communication.
Records and tracks enrollment activity.
COLLEGE and UNIVERSITY COLLABORATION Maintains familiarity with the University catalog and CPS academic programs.
Connects with Faculty Program Coordinators and other University offices.
Provides feedback from prospective students to inform marketing campaigns.
NONESSENTIAL JOB FUNCTIONS Performs additional duties and assists with special projects as assigned.
Minimum Qualifications:
Formal Education Bachelor's degree required. Master's degree preferred.
Minimum Work Experience Must have at least 2 years of relevant work experience.
Specific Job Knowledge Candidates must have experience in recruitment or professional sales.
Must have exceptional customer service orientation.
They must have demonstrated success in recruiting initiatives.
Work Skills Candidate must have strong organizational and time management skills.
Excellent written and oral communication skills are required.
Preferred Qualifications:
Master's Degree
4+ years of relevant work experience
Physical Requirements and/or Unusual Work Hours:
The candidate must be able to shift their schedule to work outside working hours.
Special Message to Applicants:
Posting Date: 07/15/2024
Closing Date (11:59pm ET):
Salary Posting Information: Commensurate with experience.
Salary Band: H
Job Classification: exempt
References Needed Minimum Number of References Needed: 3
Maximum Number of References Needed: 3
Supplemental Questions Required fields are indicated with an asterisk (*).
Documents needed to complete your application: Required Documents Cover Letter / Letter of Interest
Letters of Reference (uploaded by applicant)
Optional Documents Other Document
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