End-User Support – Area Banking & Finance

Adecco Credit & Banking is hiring for the Italian Branch of one of the world's leading financial institutions


End-user support – area Banking & Finance


The role is for a Junior technology experienced in supporting End-users technology (preferably in the Banking sector or similar)


The ideal candidate:

Good written and spoken English;Teamwork oriented and able to provide assistance to a Senior colleague who will coach;Microsoft certification in basic apps (word, excel, outlook) would be preferable;Engages in business-impacting production incidents and end-user problem tickets to work through to resolution, including pc/laptop/thin client hardware, pc/Virtual desktop software, printer 1st level diagnosis, Audio Visual/Telepresence troubleshooting, Blackberry/Android/IOS mobility devices, network connectivity, etc.;Software and system fault diagnosis, analysis, and fix;Ownership of all user problems through to completion;Proactively keeps the customer updated with problem status at all times;Identifying and reporting risk as appropriate in accordance with the guidelines provided;Engaging with technology partners & vendors on a day-to-day basis. Based in Milan, Ral to be defined, Fixed-term contract 12 months.


Disponibilità oraria: Full Time


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