Employee (M/F/D) In It Support / First Level Support

bd-karriere.de BruderhausDiakonie offers a wide range of assistance and support services, care and advice as well as education, upbringing and work opportunities in Baden-Württemberg. Around 5,000 employees ensure the care of more than 10,000 clients. The 23-strong Foundation Management Information Technology team in the central administration in Reutlingen manages the IT of BruderhausDiakonie with around 4,500 users in over 170 branch offices in Baden-Württemberg. For this purpose, we are looking for further support for operations in Reutlingen as of 01.10.2024 as EMPLOYEE (M/F/D) IN IT-SUPPORT/FIRST-LEVEL-SUPPORT FULL-TIME (100 %) - PERMANENT LOOK FORWARD TO: appreciative cooperation and responsible tasks an attractive salary in accordance with the employment contract guidelines of the Diakonisches Werk Württemberg (based on the TVöD), pay group 9b, an additional annual special payment and an annual performance bonus (approx. 23 - 24% of a monthly salary) an employer-financed company pension scheme with an employer contribution of 8.45% of the gross monthly salary Individual training and development opportunities, company health management and numerous employee discounts Measures to reconcile work and family life Bicycle leasing an environmentally conscious and sustainability-oriented company WHAT CAN YOU EXPECT: alternating with your colleagues, you are the first point of contact (m/f/d) for our users in the event of IT problems and fault reports you try to solve the problems that arise directly on the phone or via remote support qualify and prioritize complex problems in the ticket system for 2nd and 3rd level support You maintain and document problems and their solutions in the knowledge database In addition to 1st level support on the hotline and the ticket system, you will also take on tasks in user administration, field service and client management through your direct contact with specialist departments, you will develop solution proposals for their concerns We are happy for you to contribute your own ideas You help shape our diaconal work WHAT WE ENVISION: Ideally a completed apprenticeship in IT or a comparable qualification - career changers (m/f/d) with IT know-how are also welcome Strong communication skills and solution orientation Initial experience in the area of 1st level support is desirable Independent work and proactive communication Customer-friendly and service-oriented way of working Openness to new tasks Team player (m/f/d) INTERESTED? Then please apply by 31.08.2024 at: We welcome applications from people with severe disabilities. Your contact for further questions: Michael Haas, Team Leader Applications 07121 278-256 bd-karriere.de Elderly care Disability care Social psychiatry Work and vocational training Youth welfare