Dolce & Gabbana, a leader in the luxury fashion industry, has an exceptional opportunity available in its newly in-house Beauty Division within EMEA Education Department.
About the job The Travel Retail Education Specialist, reporting to EMEA Education Manager, will plan, implement, and manage a structured training and development program to meet the needs of the travel retail channel. Through follow up and coaching, this person will ensure to develop Beauty Consultants (BC) knowledge and expertise to successfully perform their jobs pursuing sell out and service excellence through an elevated customer experience and enhanced brand sophistication.
KEY RESPONSABILITIES Ensure the full execution of the Regional/Channel training strategy across EMEA travel retail perimeter.Design a structured training and development program (in store/remotely) for each BC clusters/airports/retailers.Ensure special training program for properly support specific trade activities.Design and organization of Annual BC seminar Event.Work closely with Global Education and EMEA Travel Retail Teams to learn, adapt and facilitate Training Modules created by Central which support business objective.Support the customer-centric attitudes and behaviours development through daily on the floor observation and coaching.Ensure timely and detailed feedback to regional education team and Travel retail team related to all learning modules with qualitative insights on facilitation.Support store-specific initiatives and pilots as needed.Organize administrative responsibilities and ensure budget guidelines are met.Track and measure main KPIs.KEY COMPETENCES Experience required: 3 years of experience in a high-end, luxury beauty environment.Previous on field experience as BC will be considered a plus during the recruiting process.Bachelor's / University Degree.Availability to travel across EMEA airports (50/50 time split).Excellent listening and observation skills.Proven track record in building client relationships.Passion for elevated service and the client experience.Ability to articulate ideas clearly and concisely in a variety of settings, adjusting the message to match the audience level and size.Strong written, verbal, and presentation skills.Computer Skills (PowerPoint, MS Office).Ability to deal with different levels of the organization comfortably.Excellent organizational skills; effective time-management skills.Ability to bring concepts to reality.High sense of luxury, luxury customer & service.Fluency in English is mandatory / second foreign language as nice-to-have.
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