Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation.
Our Iconic Brands include PRADA, Miu Miu, Church's, Car Shoe, and Pasticceria Marchesi, and we are currently operating in more than 45 countries, embracing employees of more than 100 nationalities.
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence.
The engine of our success is the importance and value that we place on the talent and passion of our people, leading to their own professional growth.
JOB PURPOSE The role is aimed at supporting the development of MiuMiu.com to bring the business performance to its full potential.
The E-Operations Excellence Manager oversees all operational processes for capturing and fulfilling online orders, from product availability in stores/WH to order processing, shipping to the end customer, and processing of any returns.
RESPONSIBILITIES Overseeing and managing all activities related to order management, logistics, and product delivery.
Ensure that all operations are executed efficiently and effectively.Development and implementation of strategies to increase service levels, which may include optimizing allocation logic, enhancing/adding new fulfillment points, and implementing new shipping methods.Performance analysis and process optimization by monitoring key e-commerce performance metrics such as fulfillment times, cancellation rates, and return rates.
Identify areas that require improvement and implement appropriate solutions to optimize processes and increase sales.Managing relationships with Store Operations, Logistics, IT, E-store, E-Merchandising, Digital Product Owners, Client Service, and third parties to ensure smooth and reliable operational flow.KNOWLEDGE AND SKILLS 6-8 years of experience in the E-Commerce, Consulting, Operations, or Logistics space, ideally in the fashion industry.In-depth knowledge of e-commerce operations processes: end-to-end order fulfillment, payment, logistics, and returns management.Ability to analyze and optimize key e-commerce performance metrics and summarize them into actionable insights.Good understanding of merchandising buying cycles and stock management strategies to optimize product availability and inventory across channels.Proven experience in streamlining operational processes.Knowledge of the digital payment landscape and after-sales processes is a plus.Strong problem-solving attitude.Ability to work with tech teams in an agile setup.Ability to influence cross-functional teams, leading with business purpose.Ability to work effectively across multiple priorities.Strong organizational and interpersonal skills.Proficient in Microsoft Excel and PowerPoint.Familiarity with OMS, ERP, and WMS platforms.Professional English and Italian proficiency.
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