E-Commerce Operations Support (Internship)

Position Summary
Samsung Electronics is shaping the future with ideas and technologies that improve our everyday life.
From TVs to smartphones to LED solutions, it's our goal to inspire people around the world.
Do you share our vision?
Then let's create great things together.
You have completed your studies and are looking for an opportunity to start your career in an international environment?
To strengthen our Samsung team we are looking for exactly you for a period of 6+6 months starting now.
Role and Responsibilities
1.
eStore Voice Of Customer (VOC) support: customer care activity managing eStore requests/issues coming from Samsung Italy customer service:
- daily "basic/standard" VOC management working for resolution, assigning workflow to other teams and managing progress status- according with Platform block, orders status change request with External Partner- monitoring promos related tickets- Samsung Reward fidelity program points assignment monitoring and fixing
2.
Pending orders monitoring, including financing order management
3.
Custom manual delivery creation for eStore exclusive models not managed by the system
4.
Stock monitoring with SCM team, pre-order set and out-of-stock status management
5.
Authorized Service Centers (ASC) orders issues solving
6.
New model launching sales daily report
Skills and Qualifications- Commercial education: Masters / Bachelor degree preferably with Economical / Business Administration specialization.- Good MS Office knowledge (Excel), ideally SAP knowledge- Very good knowledge of English and Italian- Independent, structured and accurate way of working- Communicative and service-oriented personality who likes to work with numbers- Team player with high commitment and hands-on mentality