E-Commerce/Online Customer Service Praktikum (M/W)

E-commerce/Online Customer Service Internship (M/F)Date: Jul 4, 2024The Oberalp Group is a management-driven family business - a house of brands that creates high-quality technical mountaineering products.
We have 6 own brands: Salewa, Dynafit, Pomoca, Wild Country, Evolv, and LaMunt.
As an exclusive partner of other brands in the sports sector, we offer our entire know-how in communication, sales, and image building.
We are a team of more than 1000 employees in 11 countries worldwide – a group of adventurers and dreamers, mountaineers, looking for their next peak.The Online Customer Service is responsible for the end customer experience related to our online shops of the own brands and regularly creates reports, tracks, and monitors customer inquiries and supports the improvement of the process towards an excellent customer experience.
We are looking for an intern to support our Online Customer Service for a minimum of 6 months.Tasks & responsibilitiesAssist in handling B2C customer inquiries via phone, email, and other channelsSupport the first-level support for problems and general inquiries about companies, brands, and productsBecome familiar with the entire process of our online shops (checkout, payment, delivery, returns, and refunds)Support in the analysis of customer issues, questions, and needsAssist with digital projects that directly connect with the end consumerProfileUniversity degree or high school degree in economics, languages, or a related fieldExcellent English & Italian skills, German is a plusProblem-solving ability, positive and flexible attitudeReliability, organization, and attention to detailPassion for mountain sportsIf you are interested in working in a challenging, international, and dynamic environment, then apply now!
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