E-Commerce/Online Customer Service Praktikum (M/W)

E-commerce/Online Customer Service Internship (M/F) Date: Jul 4, 2024
The Oberalp Group is a management-driven family business - a house of brands that creates high-quality technical mountaineering products. We have 6 own brands: Salewa, Dynafit, Pomoca, Wild Country, Evolv, and LaMunt. As an exclusive partner of other brands in the sports sector, we offer our entire know-how in communication, sales, and image building. We are a team of more than 1000 employees in 11 countries worldwide – a group of adventurers and dreamers, mountaineers, looking for their next peak.
The Online Customer Service is responsible for the end customer experience related to our online shops of the own brands and regularly creates reports, tracks, and monitors customer inquiries and supports the improvement of the process towards an excellent customer experience. We are looking for an intern to support our Online Customer Service for a minimum of 6 months.
Tasks & responsibilities
Assist in handling B2C customer inquiries via phone, email, and other channels
Support the first-level support for problems and general inquiries about companies, brands, and products
Become familiar with the entire process of our online shops (checkout, payment, delivery, returns, and refunds)
Support in the analysis of customer issues, questions, and needs
Assist with digital projects that directly connect with the end consumer
Profile
University degree or high school degree in economics, languages, or a related field
Excellent English & Italian skills, German is a plus
Problem-solving ability, positive and flexible attitude
Reliability, organization, and attention to detail
Passion for mountain sports
If you are interested in working in a challenging, international, and dynamic environment, then apply now!

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