As the E Commerce – Marketplace Global Manager, you will drive our ambitious strategic e-commerce objectives in partnership with the Commercial Marketing department and Regional teams to unlock the next phase of growth for HB.You will apply a business and commercial lens to our e-commerce growth engine, to acquire new customers and retain our existing fans through a combination of own and 3rd party digital platforms.You will contribute to optimize the current platform working closely with our Chief Digital Officer and consultants.Your Mission:Build Premium presence across all relevant digital channels, including HB.com, relevant social channels and online marketplaces.Own the end-to-end customer journey and define a roadmap that optimizes the global growth levers (from new user acquisition to on-site activation, retention, and referral), working cross-functionally to implement.Own the global channel PLs, ensuring a profitable bottom line is reached alongside durable growth, meeting ambitious new user acquisition and customer retention targets with healthy ROI.Grow our DtC e-commerce business across mature markets, growth markets, and new markets in line with HB brand strategy.Pilot growth, with constant tests and iterations into onsite hacks, acquisition or retention tactics, new channel exploration, product builds, and more.Grow and lead a digital marketing team which operates consistently with the Marcom department.Coordinate and lead provider activities including web marketing, SEO, logistics, and all customer services.Own the product lifecycle and product forecasts, from Go-to-Market launches to end of life, ensuring healthy inventory levels and positioning, with close collaboration with Demand Planning and Visual Merchandising.Maintain a constant pulse into customer happiness with ongoing alignment between the regional customer service team, warehouse logistics team, and the global DTC team to eliminate friction points and elevate the customer experience.Your Story:At least 10 years' experience performing E-commerce management roles and have loved every minute of it.You bring 10 years of expertise working in high-growth DTC environments, for global-scale brands, present in EMEA, APAC, and Americas markets.A conscious leader with the vision required to manage a team, you inspire the trust and respect of everyone around you - you have at least 8 years of experience building and managing high-performing acquisition teams.Even in the most ambiguous situation, you make educated decisions, using data to identify the root cause of a problem before creatively and efficiently identifying the solutions with the biggest possible impact; you bring experience creating and working with KPIs to derive growth strategies from data insights.You are familiar with producing reports and KPIs to follow up on revenue and profitability.You thrive when you don't have all the answers, you work tirelessly and autonomously in order to turn ideas into reality; you are a growth hacker at heart.You thrive when faced with autonomy and minimal guidance, and are confident enough to bring your own thoughts to the table.You seamlessly move between strategic forward-thinking and tactical implementation - you bring at least 10 years of experience building E-commerce strategies on a regional or global level.Your forte is building lasting relationships, a skill that comes in very handy when it comes to managing the expectations of a variety of stakeholders.You like nothing better than conjuring up the strategies and ideas required to solve even the most complex of challenges.Responsible, resilient and adaptable, you take pride in your ability to manage a wide range of projects and programs while always delivering the WOW.What We Offer: HB is a place that is centred around growth and progress.
We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate.
Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.HB is an Equal Opportunity Employer.
We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.At HarmontBlaine we are all responsible for creating a diverse and inclusive workplace.
We try to inspire change and growth within each other and believe success is a result that comes from our differences.
HarmontBlaine is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
As an equal opportunity employer, we welcome and consider applications from all qualified candidates, regardless of their background.We are looking forward to hearing from YOU!
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