E-Commerce Emea Internship Curricular

POSITION
During this internship you will join the E-Commerce EMEA Function and you will support the team in the following activities:
- The management of business and consumer experience: site performance, merchandising, web analytics, inventory control, as well as logistics operations and after sales services
- Oversee customer interaction, order fulfillment and returns to ensure quality service experience
- Optimize site navigation, customer journey, checkout funnel and product placement to grow conversion rate and online sales
- Keep up to date on E-Commerce innovation and trends, monitoring competitor sites
- Online store management: daily analysis of sales performance, trends and web KPIs to optimize product assortment and shopping experience, on site merchandising and site design
- Coordinate internal and external resources (third-party e-com service providers, marketing agencies, etc.
)
- eCRM/CRM: consumer segmentation and targeted loyalty programs (in cooperation with CRM Dept HQ)
PROFILE
- Bachelor or Master's degree in Management, Business Analysis, Digital Management or similar
- Planning and project management skills
- Knowledge of digital tools (web marketing, website project management, user experience) and proficiency in the usage of Microsoft Office tools
- Fluent in Italian and English (both spoken and written)
ADDITIONAL INFORMATION
**Benefits**:
- Gross Monthly Compensation: 800€
- Ticket Restaurant
- Hybrid working
**Starting Date**:
March / April