To continue our growth, we are hiring new talents. We are now looking for a Business Analyst to join our Dynamics 365 team. The Business Analyst is to recommend and facilitate the design, development, testing, roll out, run and evolutions of the Dynamics 365 Customer Service solution, to meet the company's strategic objectives and business requirements. He/she contributes with the Scrum Team and provides support throughout the entire rollout life cycle to ensure that the product meets company's goals, business needs and requirements.
Key Responsibilities Manage and advise the requirements gathering process by meeting with stakeholders to define the business and functional requirements and system goals and bring these in line with the capabilities of Microsoft Dynamics 365 and the Power Platform. Work with Solution Architects and Developers to outline high level and low-level solution designs. Collaborate with the Product Owner to contribute to the Product Vision Ensure requirements are documented correctly in User Stories and work with Product Owner to get sign off prior to development. Identify and define the solutions to complex business problems that will maximize the value delivered to stakeholders. Own the functional design of the solutions being delivered to ensure both user needs are met, and the solution is in line with Dynamics 365 and Power Platform capabilities. Support the Development Team in a daily basis to bring all details needed by the Developers; provide specifications or descriptions of the User Stories. Support release process by testing systems and functionalities before they are delivered to Key Users Manage the dependencies of the Product Backlog with other Products. Perform basic configuration task and execute tests Be an active contributor in the development of training material, processes documentation and Gap Analysis. Support the Key Users in testing activities, providing guidance, and listening to their enquiries. Post Go Live support, to help HQ's organization for specific Business casesQualifications And Experience Microsoft Dynamics 365 Customer Service Experience including administrator level access, creating and editing views, fields, charts, entities, dashboards, workflows, processes, security roles and reports Utilizing sandbox environments for testing Workshop management and team building Agile (SCRUM) experience User story writing / management Customer centric mindset Certification: Dynamics 365 Customer Service Functional Consultant Associate Exposure to the Shipping and/or Logistic industries (Nice to have) Hands-on experience in human centered design methodologies (ex. LUMA) (Nice to have)
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