Are you passionate about IT and eager to support businesses in their digital transformation? Are you a native Dutch or German speaker with strong skills in the other language? If you enjoy solving technical challenges in an international setting, we have the perfect role for you Your Role as IT Support Specialist As part of our Global Service Desk in Barcelona, you'll be the first point of contact for B2B clients across the globe. In this dynamic role, you will: Provide support via phone, chat, email, and tools to resolve IT issues quickly and effectively. Help maintain smooth office operations by addressing technical challenges. Record and manage queries in the ticketing system, ensuring accurate documentation. Escalate unresolved issues to specialized teams. Contribute to maintaining high levels of customer satisfaction. Collaborate with colleagues and departments to deliver top-tier service. What's in It for You? Flexible work setup: 80% remote (only 4 days/month on-site). Competitive salary: €20,535 gross/year, with extras such as: Meal vouchers (€100 net/month after 3 months). Private health insurance (after 6 months). Access to exclusive benefits: gym discounts, dining perks, and more. Growth opportunities: Free language classes, leadership training, and career advancement programs. Full support: Fast recruitment process and paid training. Work-life balance: Monday-Friday schedule, 08:00-18:00. What We're Looking For Native in Dutch or German, with fluency in the other language and advanced English skills. A strong interest in IT and a desire to learn more. A positive problem-solver with a logical mindset. Excellent communication skills and a customer-first attitude. Punctuality and the ability to thrive in a team environment. About the Company Join Europe's leading independent IT consultancy. With operations spanning multiple continents and services offered in over 30 languages, this company thrives on innovation, collaboration, and growth. Based in the vibrant heart of Barcelona, this team supports an exciting project for a leading aviation company. J-18808-Ljbffr