Director Of Rooms

Job Title: Director of Rooms
Salary: A,60,000 euros gross per annum
Location: Milan, Italy

This luxury hotel in Milan is looking for a dynamic Director of Lifestyle to oversee and elevate the guest experience across key operational departments, including Front of House, Housekeeping, and Laundry. This role is critical in ensuring that every aspect of our guests stay is flawlessly executed and memorable.

Responsibilities

* Design and implement lifestyle programs that enhance the guest journey, ensuring seamless service from arrival to departure.
* Manage and coordinate the Front of House, Housekeeping, and Laundry departments to ensure the highest standards of service, cleanliness, and efficiency.
* Lead and inspire department managers and their teams to deliver exceptional service and maintain operational excellence.
* Monitor and maintain quality control processes across all relevant departments, ensuring consistent luxury standards.
* Develop and implement training programs to elevate staff performance and ensure consistent service excellence.
* Act as a key point of contact for VIP guests, ensuring their needs are anticipated and met with personalized attention.
* Oversee departmental budgets, ensuring cost:effective operations without compromising quality.
* Lead a team of around 30 staff members

Requirements

* Proven experience in a senior operational role within a luxury hotel, with oversight of multiple departments.
* Strong leadership skills with the ability to manage and motivate diverse teams.
* Deep understanding of luxury service standards and guest expectations.
* Excellent communication and interpersonal skills, with fluency in English and Italian.
* Strong organizational and financial management abilities.

Job Title: Director of Rooms
Salary: A,60,000 euros gross per annum
Location: Milan, Italy

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