Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An urban retreat steeped in historic beauty. Stroll the city's biggest private garden – a tranquil haven of statues, fountains and centuries-old trees – or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.
The Role of Director of Revenue:
We currently have an opportunity for an experienced Director of Revenue to join our Four Seasons Hotel Firenze in Italy. The Director of Revenue Management is responsible for the interpretation of business analytics into tactical strategy. This role involves developing and implementing pricing strategies, managing inventory, and analyzing market trends to maximize revenue growth and profitability. The Director of Revenue Management works closely with the Director of Marketing to implement and consistently execute optimal revenue strategy, enabling key strategic and operational decisions for the hotel.
The Director of Revenue Management will oversee the Reservation department and exhibit a special talent for building, leading, coaching, training, and developing a strong team; ensuring our employees feel at home and receive the highest levels of support and care along with creating a great workplace for all great people to deliver great experiences.
Our Ideal Director of Revenue candidate will have:
Strong revenue and budget management skills, and exceptional communication skills with the ability to build trust and confidence with your team and your stakeholders. A strategist who understands the luxury market, customer, and travel preferences; the ability to think critically and evaluate best possible solutions and resources to implement priorities and manage multiple initiatives; have an exceptional eye for detail, and a creative flair; bringing your personal touch and energy to our hotel.
Key responsibilities:
Responsible for leading Reservation and Revenue Management department.
Strategic thinker who plans initiatives in advance of booking window for each revenue generating area.
Business owner of all Revenue Management systems and tools, including, but not limited to, RMS, PMS, BI tools, Benchmarking tools.
Effectively manage inventory, pricing, rate parity, and positioning in all distribution channels, including Branded Web, 3rd Party Sites, Worldwide Reservation Office (WRO), and Global Distribution System (GDS).
Interpret business analytics into meaningful action to improve performance.
Lead optimal pricing strategy analysis and recommendations for all room classes and market segments.
Track and analyze the monthly Commercial Scorecard with strong focus on improving all KPI areas.
Assist with group evaluations, providing education on pricing and best practices for the Sales Team.
Monitors and identifies current and future business trends to ensure profitability in periods of low and high demand. Controls rooms and rate availability in accordance with established guidelines to maximize occupancy and revenue.
Ownership of OTA Market Manager relationship.
Create and submit hotel forecasts leveraging revenue management system. Monitor accuracy on regular basis.
Lead weekly Revenue Strategy meetings separate from Forecast Meetings. Build consensus within Commercial team to move new initiatives forward.
Assist Sales & Marketing and Finance leadership in annual budget, marketing plan and sales goal preparation.
Close collaboration with PR & Communication, Marketing and Reservation team, focusing on the promotional campaigns communications, published offers deployment.
Regular involvement in upsell program for the Front office, updating the supplement based on the anticipated demand.
Establishes and/or manages the following: Published, Package and Negotiated Rate Strategy Tiers, Segment Ceilings based on historical and current demand, incentive plans/program for Reservations agents.
Qualifications:
Bachelor's degree in Business Administration, Finance, Marketing, or a related field (Master's degree preferred).
5+ years' experience in Revenue Management.
Proven track record of driving revenue growth and achieving financial targets.
Strategic thinker with strong analytical skills.
Excellent communication and interpersonal skills.
Ability to work collaboratively in a fast-paced, dynamic environment.
High energy level, exceptional people skills and enthusiastic for the global hospitality business.
Proficiency in English language, additional language is a plus.
Expert system experience – RMS, PMS, Benchmarking and BI Tools.
Working knowledge of Sales & Catering system is a plus.
The benefits offered by Four Seasons Hotel Firenze include:
Competitive salary.
Quality meals at our Employee restaurant.
Free Uniform with dry cleaning available.
Staff Accommodation upon availability.
Employee discounts in our Four Seasons outlets and other suppliers in town.
Access to the Wellbeing hotel program.
Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year.
Employee Recognition Programmes.
Excellent Training and Career Development opportunities.
Opportunities to build a successful career with global potential.
Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of - the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
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